Outage in PROS
RTPE EU1 Outage
Resolved MinorIncident Report
Summary AI Generated
The PROS RTPE EU1 region experienced an outage lasting 28 minutes, affecting customers with intermittent failure responses and slow response times from the RTPE evaluation service and Smart CPQ, as well as degraded performance syncing data from SPM to RTPE. PROS monitoring detected issues with EU1 POD and EU1 PODPPS systems, and mitigation actions were successfully implemented to restore all services to normal operation.
RTPE EU1 region Outage
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/13/2026 04:19PM
Mitigation actions have been taken and all services are now back to normal. Please contact PROS Support if you encounter any further problem.
INVESTIGATING
9 days ago - at 05/13/2026 03:58PM
PROS monitoring has detected EU1 POD and EU1 PODPPS. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service, Smart CPQ, and/or degraded performance syncing data from SPM to RTPE. We are actively working to resolve the issue.
INVESTIGATING
9 days ago - at 05/13/2026 03:51PM
RTPE EU1 region Outage
Latest PROS outages
SPO degraded service for training Neural Network analyses - about 4 hours ago
Partial outage for smartCPQ in our EU1 cloud region - 9 days ago
Production | Degraded performance | May 07, 2026 - 15 days ago
Production | Degraded performance | May 07, 2026 - 15 days ago
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