Outage in PROS

SPO degradated service for training Segmentation based optimizations.

Resolved Minor

March 02, 2026 - Started 2 months ago - Lasted about 19 hours
Official incident page

Incident Report

Summary AI Generated

PROS experienced degraded service affecting new trainings for Negotiated Segmentation-based optimizations across AU1, EU1, and US1 regions for 18.9 hours. The issue prevented new training processes from completing successfully, though existing results from previous successful trainings remained unaffected. The service was fully restored with new trainings for both Negotiated Segmentation-based optimizations and E-Commerce becoming operational.

New trainings for Negotiated Segmentation–based optimizations are currently experiencing issues. We are aware of the problem and are actively working to resolve it as quickly as possible. This does not affect results from the most recent successful training.

Components affected

PROS AU1 PROS EU1 PROS US1

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 03/03/2026 05:01PM

New trainings for Negotiated Segmentation–based optimizations and E-Commerce are operational as of 8 PM CST.

INVESTIGATING 2 months ago - at 03/02/2026 10:07PM

New trainings for Negotiated Segmentation–based optimizations are currently experiencing issues. We are aware of the problem and are actively working to resolve it as quickly as possible.

This does not affect results from the most recent successful training.

Latest PROS outages

RTPE Degraded Performance US1 POD - about 2 months ago

Partial outage for smartCPQ in our US1 and EU1 cloud regions - 2 months ago

Data Platform EU1 region degradation - 9 months ago

Partial outage for smartCPQ in our US1 and EU1 cloud regions - 12 months ago

RTPE Degraded Performance US1 POD - 12 months ago

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