Outage in PROS
Degraded performances for smartCPQ in our EU1 cloud region
Resolved MinorIncident Report
Summary AI Generated
PROS experienced degraded performance in their EU1 cloud region affecting smartCPQ, causing customers to encounter slowness or timeouts when creating, opening, or working with Performance Quoting quotes. The issue lasted 1.4 hours and was resolved through mitigation actions that restored normal service levels. All services returned to normal operation with customers able to perform document generation from templates within standard limits.
Dear customers,
Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes.
We are actively working to resolve the issue, and will provide an update within the next hour.
Sincerely,
PROS Support
Components affected
PROS EU1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 05/05/2026 03:52PM
Dear customers,
We confirm all services are now back to normal.
Please contact PROS Support if you encounter any further problem.
Sincerely,
PROS Support
INVESTIGATING
17 days ago - at 05/05/2026 03:20PM
Dear Customers,
Mitigation actions have been implemented, and our monitoring indicates signs of recovery. All services should return to normal within the next few minutes for customers running document generation from templates within our standard governor limits.
We will continue to closely monitor the situation and will keep you informed of any further developments.
Sincerely,
PROS Support
INVESTIGATING
17 days ago - at 05/05/2026 02:32PM
Dear customers,
Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes.
We are actively working to resolve the issue, and will provide an update within the next hour.
Sincerely,
PROS Support
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