Outage in Proton

Proton Docs technical difficulties

Resolved Minor
April 08, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

Some Proton Docs users may experience a temporary issue loading their documents due to an infrastructure maintenance. We are aware of the issue and our engineers are looking into fixing this as soon as possible. Rest assured that your documents are completely safe in the meantime. We'll update the status page once this is resolved. We apologize for the inconvenience in the meantime.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/08/2025 12:33PM

The incident has been fully resolved and the service is back to normal operation. No data has been lost. Thank you for bearing with us and we apologize again for any inconvenience.

MONITORING about 1 month ago - at 04/08/2025 11:56AM

A hotfix has been implemented and we're monitoring the results.

IDENTIFIED about 1 month ago - at 04/08/2025 11:37AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 04/08/2025 10:44AM

Some Proton Docs users may experience a temporary issue loading their documents due to an infrastructure maintenance. We are aware of the issue and our engineers are looking into fixing this as soon as possible. Rest assured that your documents are completely safe in the meantime. We'll update the status page once this is resolved. We apologize for the inconvenience in the meantime.

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