Outage in Proxyclick
S2 - All Access Control Systems are down, ACS Extender showing as offline
Resolved MajorIncident Report
We are currently investigating an issue with Proxyclick. We will update you when we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 05/06/2025 12:45PM
We are pleased to inform you that the issue with the Access Control System for Visitor has been resolved. Our internal team has completed the necessary actions and verified that the service is functioning normally after a brief monitoring period.
A Root Cause Analysis (RCA) will be conducted to understand the incident in detail. It will be available on our Status Page within 10 days.
Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.
MONITORING
5 months ago - at 05/05/2025 03:38PM
As per the communication from our infrastructure team, the ACS platform is now online.
We will continue to monitor the situation for the next 24 hours.
INVESTIGATING
5 months ago - at 05/05/2025 02:21PM
All Access Control Systems are down. Our teams are actively investigating the issue and we will update you on the progress.
Next Update - 16:30 UTC
INVESTIGATING
5 months ago - at 05/05/2025 02:14PM
We are currently investigating an issue with Proxyclick. We will update you when we have more information.
Latest Proxyclick outages
QR Code Printing Issue in Kiosk Version V4.1.27 - 3 months ago
S2 - Visitors are not receiving SMS notifications in Belgium - 4 months ago
S2 - Issues in the download and printing of badges - 5 months ago
S2- Elevated response times in the admin dashboard - 11 months ago
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