Outage in Proxyclick
S2 - All Access Control Systems are down, ACS Extender showing as offline
Resolved Major
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Outage Details
We are currently investigating an issue with Proxyclick. We will update you when we have more information.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/06/2025 12:45PM
We are pleased to inform you that the issue with the Access Control System for Visitor has been resolved. Our internal team has completed the necessary actions and verified that the service is functioning normally after a brief monitoring period.
A Root Cause Analysis (RCA) will be conducted to understand the incident in detail. It will be available on our Status Page within 10 days.
Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.
MONITORING
5 days ago - at 05/05/2025 03:38PM
As per the communication from our infrastructure team, the ACS platform is now online.
We will continue to monitor the situation for the next 24 hours.
INVESTIGATING
5 days ago - at 05/05/2025 02:21PM
All Access Control Systems are down. Our teams are actively investigating the issue and we will update you on the progress.
Next Update - 16:30 UTC
INVESTIGATING
5 days ago - at 05/05/2025 02:14PM
We are currently investigating an issue with Proxyclick. We will update you when we have more information.
Latest Proxyclick outages
S2- Elevated response times in the admin dashboard - 6 months ago
Proxyclick by Eptura - Users may be unable to register Visitors via Calendar integrations - almost 2 years ago
Experiencing Timeouts - almost 2 years ago
Degraded performance of ipad app kiosk - almost 2 years ago
Proxyclick is unavailable - about 2 years ago
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