QR Code Printing Issue in Kiosk Version V4.1.27

We are now marking this as resolved, and an RCA will be shared within the next 10 business days.

Thank you for your patience.

The new version of Kiosk App is available on the App Store now. Please update to latest version. With this the issue stands resolved.

We shall continue to monitor this till 0900 UTC on 25 July 2025 after which it will be resolved.

We understand the importance of this app update and are actively following up with Apple to expedite the process. We’ll provide updates on the status page as soon as we receive any further information. Thank you for your patience.

The app is going through some changes as advised by Apple and will be submitting it again for publishing.

In the meantime, we recommend a temporary workaround:
Please pre-register visitors to ensure QR code badges are generated without issues.

We understand this may cause some inconvenience and truly appreciate your patience. Resolving this issue remains our top focus, and we’re actively working toward a resolution.

Our next update will be shared by 1330 UTC on 22 July 2025.

We’re currently in the “In Review” phase and are waiting for the next steps from Apple.

In the meantime, we recommend a temporary workaround:
Please pre-register visitors to ensure QR code badges are generated without issues.

We understand this may cause some inconvenience and truly appreciate your patience. Resolving this issue remains our top focus, and we’re actively working toward a resolution.

Our next update will be shared at 02:00 PM UTC.

We are currently still awaiting final approval from Apple.

In the meantime, we recommend using the following workaround: please register visitors in advance to ensure QR code badges are generated correctly.

We apologize for the inconvenience and appreciate your continued patience. Restoring full functionality remains our top priority.

Our next update will be provided at 2:30 AM UTC.

Thank you for your understanding.

Workaround: We’ve confirmed that this issue impacts only unexpected (walk-in) visitors. As a temporary workaround, we recommend registering visits in advance to ensure QR code badges are generated correctly.

Fix: Our engineering team has developed a fix and submitted it for expedited review with the Apple App Review Board. We’ll notify you as soon as the updated version is approved and available for download.

Thank you for your continued patience.

Next Update in 4 hours.

We are currently investigating an issue affecting the generation of printed QR codes in the latest production release of our Kiosk software (Version V4.1.27, released July 17, 2025).

Our engineering team is actively working on a fix. In the meantime, if you have not yet updated to this version, we recommend pausing the update to avoid disruption.

We sincerely apologize for the inconvenience and appreciate your patience. Further updates will be posted here as soon as they become available.

Next Update: Within 24 hours