Outage in Paessler
Service Disruption - Authentication Issues
Resolved MinorIncident Report
We are currently experiencing login issues affecting PRTG hosted instances. This is due to an ongoing Cloudflare outage impacting our Auth0 authentication service. We are actively monitoring the situation and working with our service providers to restore normal operations as quickly as possible. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/18/2025 04:38PM
We are pleased to confirm that login issues affecting PRTG hosted instances have been resolved. The Cloudflare outage impacting our Auth0 authentication service has been addressed, and all systems are now operating normally. We appreciate your patience and understanding during this incident. If you continue to experience any issues, please don't hesitate to contact our support team.
INVESTIGATING
3 months ago - at 11/18/2025 03:21PM
We are currently experiencing login issues affecting PRTG hosted instances. This is due to an ongoing Cloudflare outage impacting our Auth0 authentication service. We are actively monitoring the situation and working with our service providers to restore normal operations as quickly as possible. We apologize for any inconvenience this may cause.
Latest Paessler outages
Elevated error rates, subscription management unavailable - 4 months ago
Listing existing subscriptions & booking new subscriptions impaired - over 1 year ago
Contacting Support via 'Setup | Contact Support' impaired - over 1 year ago
Error messages on app.my-prtg.com - about 2 years ago
Logging in to PRTG Hosted Monitor Instances via Browser impaired - over 2 years ago
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