Outage in Public - Agero and Swoop
Amazon US-East-1 Incident
Resolved Major
October 20, 2025 - Started 4 months ago
- Lasted about 2 hours
Incident Report
Agero is currently experiencing issues with several services related to latency and errors in the AWS region US-EAST-1. While roadside intake and dispatch is not directly impacted, the following Agero services using us-east-1 are impacted:
• Accident management dashboard
• Managed file transfer SFTP services
Key 3rd party services impacted when calling external services using AWS us-east-1:
• Subset of Coverage lookup
• Subset of Job status updates
• Certain Connected Vehicle Integrations
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Latest Updates ( sorted recent to last )
INVESTIGATING
4 months ago - at 10/20/2025 08:24AM
Agero is currently experiencing issues with several services related to latency and errors in the AWS region US-EAST-1. While roadside intake and dispatch is not directly impacted, the following Agero services using us-east-1 are impacted:
• Accident management dashboard
• Managed file transfer SFTP services
Key 3rd party services impacted when calling external services using AWS us-east-1:
• Subset of Coverage lookup
• Subset of Job status updates
• Certain Connected Vehicle Integrations
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