Outage in Public - Agero and Swoop
Authentication failures for Swoop Dashboard
Resolved Minor
November 16, 2025 - Started 3 months ago
- Lasted about 5 hours
Incident Report
The authentication provider for the Swoop platform is experience issues preventing single sign-on authentication tokens from being issued or renewed.
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Latest Updates ( sorted recent to last )
MONITORING
3 months ago - at 11/16/2025 08:45PM
The Agero Engineering team has taken the necessary steps to stabilize authentication using the SSO Fallback on Swoop. We will revert the change back to primary authentication service at 8:00pm EST. This process will ensure we minimize impact across our agents and clients.
IDENTIFIED
3 months ago - at 11/16/2025 08:21PM
Agero engineers have enabled backup authentication functionality for clients who have the feature enabled.
INVESTIGATING
3 months ago - at 11/16/2025 08:04PM
The authentication provider for the Swoop platform is experience issues preventing single sign-on authentication tokens from being issued or renewed.
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