Push Notifications Latency in Multiple PoPs

This incident has been resolved, and mobile push notifications continue to be delivered normally. We will follow up with a root cause analysis soon.

We sincerely apologize for any impact on our customers and their users. If you believe you have experienced production impact due to this issue and would like to discuss it, please reach out to support@pubnub.com.

Push notifications are now being delivered normally. We are monitoring the system to ensure no further issues.

We are continuing to investigate this issue.

We continue investigating delayed push notifications in our Frankfurt point-of-presence. Push notifications are now being delivered normally in our other regions. We will continue to provide updates here.

Our investigation continues and we will continue to provide updates here.

Our Engineering teams continue actively investigating the issue. We will continue to provide updates here.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We have discovered that push notifications in our US-East point-of-presence are also affected, with push notifications being delivered latently. We continue to investigate and will provide updates here.

We are continuing to investigate this issue.

We have discovered that push notifications in our Mumbai point-of-presence are also affected, with push notifications being delivered latently. Push notifications in our Frankfurt point-of-presence are also being delivered latently. We continue to investigate and will provide updates here.

We have discovered an issue where push notifications are being delivered latently in our Frankfurt point-of-presence since the last 30 minutes. Our Engineering teams are actively investigating the issue and we will provide updates here.

If you believe you have experienced production impact due to this issue and would like to discuss it, please report impact to support@pubnub.com.