Outage in PubNub
Errors and Latency for Presence
Resolved MinorIncident Report
Summary AI Generated
PubNub's Presence API experienced elevated error rates and latency across all global regions, including North America, Europe, Asia Pacific, and Southern Asia. The incident lasted approximately 49 minutes before a fix was implemented and confirmed resolved. A postmortem was planned to follow.
Users may be experiencing elevated error and latency rates with the Presence API. We are working on remediation and will update this as we make progress. If you believe you are affected and would like to discuss, please reach out to support@pubnub.com
Components affected
PubNub North America Points of Presence PubNub European Points of Presence PubNub Asia Pacific Points of Presence PubNub Presence Service PubNub Southern Asia Points of PresenceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/26/2026 09:55PM
This incident has been resolved, and we will follow up with a postmortem. If you have questions or concerns, please reach out to support@pubnub.com.
MONITORING
5 days ago - at 10/26/2026 09:17PM
We are continuing to monitor for any further issues.
MONITORING
5 days ago - at 10/26/2026 09:12PM
A fix for this issue has been implemented and we are monitoring the results. If you feel you have been impacted by this, please reach out to support@pubnub.com.
INVESTIGATING
5 days ago - at 10/26/2026 09:07PM
Users may be experiencing elevated error and latency rates with the Presence API. We are working on remediation and will update this as we make progress. If you believe you are affected and would like to discuss, please reach out to support@pubnub.com
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