PubNub experienced replication failures where messages published from the North America Point of Presence (specifically US-East) failed to reach subscribers globally for 35 minutes starting at 17:00 UTC on June 10. The technical team identified the issue was limited to US-East publishes, applied a fix, and monitored until services returned to normal. The incident affected the North America Points of Presence and Publish/Subscribe Service components.
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Services have returned to normal. A root cause analysis will be published in the coming days. If you believe you were impacted and would like to speak with us, please report impact to support@pubnub.com.
The PubNub Technical Staff identified that failures are limited to publishes from US-East and has identified, have applied a fix, and are now monitoring the results.
If you are experiencing issues that you believe to be related to this incident, please report the details to PubNub Support (support@pubnub.com).
Starting at 17:00 UTC on June 10, a subset of publishes originating from the North America POP failed to replicate to subscribers globally. PubNub Technical Staff is investigating, and more information will be posted as it becomes available.
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