Outage in PubNub

Presence Server Errors and Elevated Latency

Resolved Minor
October 24, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

At about 11:00 AM UTC, Presence service started to experience elevated latencies and server errors in all PoPs. PubNub Technical Staff is currently investigating and more updates will follow once available. If you are experiencing issues and believe them to be related to this incident, please report them to PubNub Support at support@pubnub.com.
Components affected
PubNub Presence Service
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/24/2024 02:58PM

Beginning at around 11:00 UTC we observed elevated latency and server errors for our Presence service in all of our server endpoints. The issue has been resolved as of 14:11 UTC. We will continue to monitor the incident to ensure service stability has been fully restored. Your trust is our top priority, and we are committed to ensuring smooth operations.

MONITORING about 2 months ago - at 10/24/2024 02:11PM

We have taken effective remediation actions, and our engineers are diligently monitoring the situation to guarantee that stability is fully restored.

IDENTIFIED about 2 months ago - at 10/24/2024 01:46PM

We have successfully identified the issue, and our dedicated engineers are actively working to resolve it. We are seeing positive trends, with both latency and error rates improving significantly.

INVESTIGATING about 2 months ago - at 10/24/2024 01:22PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/24/2024 12:37PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/24/2024 12:11PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/24/2024 12:01PM

At about 11:00 AM UTC, Presence service started to experience elevated latencies and server errors in all PoPs. PubNub Technical Staff is currently investigating and more updates will follow once available.

If you are experiencing issues and believe them to be related to this incident, please report them to PubNub Support at support@pubnub.com.

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