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Outage in PubNub

Increase Latency and Errors in Presence in the US (East and West) and AP-North regions

Resolved Minor
May 12, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Beginning at 23:22 UTC we detected increased errors and latency for the Presence service in US (East and West) and AP-North regions. Our engineers are investigating the issue and the service has stablized as of 23:52 UTC.
Components affected
PubNub Presence Service

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/13/2025 12:43AM

This incident has been resolved.

MONITORING 12 months ago - at 05/13/2025 12:12AM

The issue has resolved and we are monitoring the system for stability.

INVESTIGATING 12 months ago - at 05/13/2025 12:00AM

Beginning at 23:22 UTC we detected increased errors and latency for the Presence service in US (East and West) and AP-North regions. Our engineers are investigating the issue and the service has stablized as of 23:52 UTC.

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