Outage in PubNub

Elevated latencies and errors for multiple services in US-west and US East

Resolved Minor
October 20, 2025 - Started about 3 hours ago - Lasted about 2 hours
Official incident page

Incident Report

At approximately 07:02 UTC, PubNub services began experiencing elevated latencies and server errors in the US-West and US-East regions. PubNub Technical Staff is currently investigating, and more updates will follow once available.
Components affected
PubNub Storage and Playback Service PubNub Stream Controller Service PubNub Presence Service PubNub DNS Service PubNub Mobile Push Gateway PubNub Access Manager Service PubNub Realtime Analytics Service PubNub North America Points of Presence PubNub Publish/Subscribe Service

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 10/20/2025 09:19AM

With no further issues observed for the past 30 minutes, the incident has been resolved. We will follow up soon with a root cause analysis. If you believe you experienced an impact related to this incident, please report it to PubNub Support at support@pubnub.com.

MONITORING about 2 hours ago - at 10/20/2025 08:45AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 hours ago - at 10/20/2025 07:58AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 3 hours ago - at 10/20/2025 07:32AM

At approximately 07:02 UTC, PubNub services began experiencing elevated latencies and server errors in the US-West and US-East regions. PubNub Technical Staff is currently investigating, and more updates will follow once available.

Latest PubNub outages

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Increased Error Rate and Latency for Presence - about 1 month ago
Presence is experiencing elevated latencies and error rates - about 2 months ago
Presence service errors in multiple regions - 3 months ago

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