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Outage in PubNub

Connectivity Issues Affecting a Subset of Subscriptions

Resolved Minor
March 24, 2026 - Started 11 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

PubNub experienced connectivity issues affecting a subset of subscriptions across several global regions, causing connection delays, increased latency, and intermittent errors when subscribing to channels. The Publish/Subscribe Service was impacted while the majority of the PubNub network continued operating normally. The engineering team identified the cause and resolved the incident after 55 minutes.

As of 19:27 UTC, we are investigating reports of connectivity issues affecting a subset of subscriptions across several global regions. While the majority of the PubNub network is operating normally, users on the affected segment may experience: - Connection delays and increased latency. - Intermittent errors when subscribing to channels. Our engineering team has identified the cause and is actively working to restore stability. We will provide updates as soon as more information is available.
Components affected
PubNub Publish/Subscribe Service

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 03/24/2026 09:12PM

The incident has been resolved. If you believe you were impacted by the incident and wish to discuss it with our team, please contact us by email at support@pubnub.com

INVESTIGATING 11 days ago - at 03/24/2026 08:21PM

As of 19:27 UTC, we are investigating reports of connectivity issues affecting a subset of subscriptions across several global regions. While the majority of the PubNub network is operating normally, users on the affected segment may experience:
- Connection delays and increased latency.
- Intermittent errors when subscribing to channels.

Our engineering team has identified the cause and is actively working to restore stability. We will provide updates as soon as more information is available.

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