Outage in PubNub

Potential for some missed messages for subscribers in IAD

Resolved Major
October 17, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an incident that could lead to some missed messages by subscribers in the IAD region. All messages are being received and persisted, and can be retrieved from the Storage service. This incident started around 22:07 UTC (03:00 PDT) on 16th Oct 2025. We suspect a moderate impact. Please report any impact related to this incident to support@pubnub.com with any details that you can provide.
Components affected
PubNub Publish/Subscribe Service PubNub North America Points of Presence

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/17/2025 08:06AM

There have been no further issues for the past 45 minutes. We are resolving this issue, and we will follow up with a post-mortem soon.

MONITORING 3 days ago - at 10/17/2025 07:08AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 10/17/2025 06:48AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 10/17/2025 06:42AM

We are currently investigating an incident that could lead to some missed messages by subscribers in the IAD region. All messages are being received and persisted, and can be retrieved from the Storage service.

This incident started around 22:07 UTC (03:00 PDT) on 16th Oct 2025. We suspect a moderate impact. Please report any impact related to this incident to support@pubnub.com with any details that you can provide.

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