Outage in PubNub

Potential for some missed messages for subscribers in IAD

Resolved Major

October 17, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an incident that could lead to some missed messages by subscribers in the IAD region. All messages are being received and persisted, and can be retrieved from the Storage service. This incident started around 22:07 UTC (03:00 PDT) on 16th Oct 2025. We suspect a moderate impact. Please report any impact related to this incident to support@pubnub.com with any details that you can provide.

Components affected

PubNub Publish/Subscribe Service PubNub North America Points of Presence

Trusted by 1000+ teams

Need to monitor PubNub outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.

Ready to take control?

Start Free Trial

No credit card required

Set up in 2 minutes

14-day free trial

Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/17/2025 08:06AM

There have been no further issues for the past 45 minutes. We are resolving this issue, and we will follow up with a post-mortem soon.

MONITORING 6 months ago - at 10/17/2025 07:08AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 10/17/2025 06:48AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 months ago - at 10/17/2025 06:42AM

We are currently investigating an incident that could lead to some missed messages by subscribers in the IAD region. All messages are being received and persisted, and can be retrieved from the Storage service.

This incident started around 22:07 UTC (03:00 PDT) on 16th Oct 2025. We suspect a moderate impact. Please report any impact related to this incident to support@pubnub.com with any details that you can provide.

Latest PubNub outages

Connectivity Issues Affecting a Subset of Subscriptions - 19 days ago

Delay in Publishing Messages to Storage Globally - 3 months ago

Increased latency and errors observed in US-West - 6 months ago

Elevated latencies and errors for multiple services in US-west and US East - 6 months ago

Elevated Event & Action Error In FRA Region - 6 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook