Outage in PubNub

Increased latency and errors observed in US-West

Minor
October 20, 2025 - Started about 6 hours ago
Official incident page

Incident Report

Beginning at 12:40 UTC, we observed increased latency and errors in our US-West region for multiple services. PubNub Technical Staff is currently investigating, and more updates will follow once available.

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Latest Updates ( sorted recent to last )
IDENTIFIED 5 minutes ago - at 10/20/2025 07:06PM

Our status is the same: stable, and working with our infrastructure provider to restore services to their normal state. Our normal policy is to update every 30 minutes, but we will stop issuing this status; we will update this page when a change to the status occurs. As always, reach out to PubNub support with any issues.

IDENTIFIED 34 minutes ago - at 10/20/2025 06:37PM

PubNub remains stable, with only minor issues being observed. Our infrastructure provider is making progress in restoring their services, with early signs of recovery in several regions. We continue to work closely with them as they complete mitigations across the remaining areas. Please reach out to PubNub Support if you experience any impact.

IDENTIFIED about 1 hour ago - at 10/20/2025 06:00PM

PubNub continues to remains stable, with only minor issues being observed. Our infrastructure provider is making progress in restoring their services, with early signs of recovery in several regions. We continue to work closely with them as they complete mitigations across the remaining areas. Please reach out to PubNub Support if you experience any impact.

IDENTIFIED about 2 hours ago - at 10/20/2025 05:25PM

The issue has been identified and a fix is being implemented.

MONITORING about 2 hours ago - at 10/20/2025 05:25PM

PubNub remains stable and fully operational. Our infrastructure provider is continuing to apply mitigation steps to restore normal health across their network and related services. We are closely monitoring the situation and coordinating with them to ensure continued stability. Please reach out to PubNub Support if you experience any service issues.

IDENTIFIED about 2 hours ago - at 10/20/2025 04:43PM

We are still stable, but seeing minor issues. We are still working with our infrastructure provider to address the remaining issues. Please reach out to PubNub support with any issues.

IDENTIFIED about 4 hours ago - at 10/20/2025 03:13PM

We are still working with our infrastructure provider to mitigate the effects of the ongoing issues. We have been monitoring and handling traffic to minimize disruptions. While points of presence in the US may see slightly higher latencies, we are stable. Please reach out to PubNub support to report issues.

IDENTIFIED about 5 hours ago - at 10/20/2025 02:41PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 5 hours ago - at 10/20/2025 02:21PM

Apologies, but we are continuing to investigate this issue.

INVESTIGATING about 5 hours ago - at 10/20/2025 01:47PM

We are continuing to investigate this issue.

INVESTIGATING about 6 hours ago - at 10/20/2025 01:37PM

Beginning at 12:40 UTC, we observed increased latency and errors in our US-West region for multiple services. PubNub Technical Staff is currently investigating, and more updates will follow once available.

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