Outage in PubNub

Presence Server Errors and Elevated Latency

Resolved Minor
March 10, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

At about 6:26 PM UTC, Presence service started to experience elevated latencies and server errors in all PoPs. PubNub Technical Staff is currently investigating and more updates will follow once available. If you are experiencing issues and believe them to be related to this incident, please report them to PubNub Support at support@pubnub.com.
Components affected
PubNub North America Points of Presence PubNub Southern Asia Points of Presence PubNub Asia Pacific Points of Presence PubNub European Points of Presence PubNub Presence Service

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/10/2025 09:38PM

With no further issues observed, the incident has been resolved. We will follow up soon with a root cause analysis.

If you believe you experienced impact related to this incident, please report them to PubNub Support at support@pubnub.com.

MONITORING 7 months ago - at 03/10/2025 09:08PM

We continue to monitor the situation to guarantee that stability is fully restored.

MONITORING 7 months ago - at 03/10/2025 08:38PM

We have identified the issue and have taken effective remediation actions, and our engineers are diligently monitoring the situation to guarantee that stability is fully restored.

INVESTIGATING 7 months ago - at 03/10/2025 08:25PM

At about 6:26 PM UTC, Presence service started to experience elevated latencies and server errors in all PoPs. PubNub Technical Staff is currently investigating and more updates will follow once available.

If you are experiencing issues and believe them to be related to this incident, please report them to PubNub Support at support@pubnub.com.

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