Outage in PubNub

Presence is experiencing elevated latencies and error rates

Resolved Minor
September 02, 2025 - Started 14 days ago - Lasted 18 minutes
Official incident page

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Outage Details

At about 11:09, the Presence began to experience elevated latencies and error rates. PubNub Technical Staff is investigating and more information will be posted as it becomes available. If you are experiencing issues that you believe to be related to this incident, please report the details to PubNub Support (support@pubnub.com).
Components affected
PubNub Presence Service PubNub North America Points of Presence PubNub Asia Pacific Points of Presence
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 09/02/2025 06:50PM

The issues affected the Presence service from 18:08 to 18:16 UTC. We will follow up with a post-mortem soon.

We apologize for the impact this may have had on your service. Please reach out to us by contacting PubNub Support (support@pubnub.com) if you wish to discuss the impact on your service.

MONITORING 14 days ago - at 09/02/2025 06:34PM

At about 11:09, the Presence began to experience elevated latencies and error rates. PubNub Technical Staff is investigating and more information will be posted as it becomes available.

If you are experiencing issues that you believe to be related to this incident, please report the details to PubNub Support (support@pubnub.com).

Latest PubNub outages

Increased Error Rate and Latency for Presence - 9 days ago
Presence service errors in multiple regions - about 2 months ago
Increase Latency and Errors in Presence in the US (East and West) and AP-North regions - 2 months ago
Increased errors and latency in FRA region - 3 months ago
Increased errors and latency in FRA region - 3 months ago

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