Outage in PubNub

Presence is experiencing elevated latencies and error rates

Resolved Minor

September 02, 2025 - Started 5 months ago - Lasted 18 minutes
Official incident page

Incident Report

At about 11:09, the Presence began to experience elevated latencies and error rates. PubNub Technical Staff is investigating and more information will be posted as it becomes available. If you are experiencing issues that you believe to be related to this incident, please report the details to PubNub Support (support@pubnub.com).

Components affected

PubNub North America Points of Presence PubNub Asia Pacific Points of Presence PubNub Presence Service

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 09/02/2025 06:50PM

The issues affected the Presence service from 18:08 to 18:16 UTC. We will follow up with a post-mortem soon.

We apologize for the impact this may have had on your service. Please reach out to us by contacting PubNub Support (support@pubnub.com) if you wish to discuss the impact on your service.

MONITORING 5 months ago - at 09/02/2025 06:34PM

At about 11:09, the Presence began to experience elevated latencies and error rates. PubNub Technical Staff is investigating and more information will be posted as it becomes available.

If you are experiencing issues that you believe to be related to this incident, please report the details to PubNub Support (support@pubnub.com).

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