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Outage in PureSocial

Delay in application message delivery

Resolved Minor
April 22, 2025 - Started 10 months ago - Lasted 3 days
Official incident page

Incident Report

Dear Customers, We are experiencing disruptions due to intermittent messages causing messages to accumulate in the queue. Our engineering teams are investigating the issue. We reiterate our commitment to providing better service. Sincerely,

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 04/25/2025 07:47PM

Dear Customers,

The incident related to message queue delays has been resolved. Message traffic has returned to normal parameters, and no further anomalies have been observed during the monitoring period

Stability has been confirmed, and all systems are operating as expected

We reiterate our commitment to providing better service

Sincerely,

MONITORING 10 months ago - at 04/23/2025 04:21AM

Dear Customers,

Please note that the queue issue has been controlled, no further delays in outgoing messages have been detected, and we are continuing to monitor message delivery. Our team is continuing to investigate the root cause of the intermittency.

We reiterate our commitment to providing better service.

Sincerely,

INVESTIGATING 10 months ago - at 04/22/2025 09:53PM

Dear Customers:

We inform you that the queuing event has been contained, no delay in outgoing messages has been identified, and our team continues to investigate the root cause of the intermittency.

We reiterate our commitment to providing better service.

Sincerely,

INVESTIGATING 10 months ago - at 04/22/2025 04:39PM

Dear Customers,

We are experiencing disruptions due to intermittent messages causing messages to accumulate in the queue. Our engineering teams are investigating the issue.

We reiterate our commitment to providing better service.

Sincerely,

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