Outage in Pylon
AWS outage - impacted Pylon components
Resolved Minor
October 20, 2025 - Started 6 months ago
- Lasted about 23 hours
Incident Report
With the AWS outage on Oct 20, some components in Pylon were affected for a subset of customers:
• Analytics, delay in data availability - ongoing
• Jira & Asana integrations - recovering
• Slack integration - resolved
Our team is closely monitoring the situation and we will post an update here when fully recovered. We apologize for any impact this has had on your operations and appreciate your patience. Please reach out to Pylon support with any questions!
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Latest Updates ( sorted recent to last )
MONITORING
6 months ago - at 10/20/2025 11:06PM
With the AWS outage on Oct 20, some components in Pylon were affected for a subset of customers. Affected integrations have fully recovered. Our engineering team is continuing to monitor the delay in data availability in Analytics and we will post an update here once that has fully recovered.
We apologize for any impact this had on your operations and thank you for your patience, please reach out to Pylon support with any questions.
MONITORING
6 months ago - at 10/20/2025 05:32PM
With the AWS outage on Oct 20, some components in Pylon were affected for a subset of customers:
• Analytics, delay in data availability - ongoing
• Jira & Asana integrations - recovering
• Slack integration - resolved
Our team is closely monitoring the situation and we will post an update here when fully recovered. We apologize for any impact this has had on your operations and appreciate your patience. Please reach out to Pylon support with any questions!
Latest Pylon outages
Inbound email message delays - 18 days ago
Platform loading issues - 23 days ago
Delay in data availability in Analytics - 23 days ago
Email deliverability issues - about 1 month ago
Customer portal login failures - about 1 month ago
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