Outage in Pylon

Degraded performance of AI features

Resolved Minor

January 12, 2026 - Started about 1 month ago - Lasted about 2 hours

Incident Report

Our engineering team has identified an issue causing intermittent errors and degraded performance of some AI features in the platform including Ask AI, Message Copilot, Issue Suggestions, and Agents and are working on a fix. We apologize for any impact this is having on your operation and we will post updates here as soon as they are available, please reach out to Pylon support with any questions.

Components affected

Pylon Dashboard

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Latest Updates ( sorted recent to last )

MONITORING about 1 month ago - at 01/12/2026 05:39PM

Our engineering team has rolled out another fix and AI feature functionality has been restored. We are continuing to monitor this and will post another update once we have confirmed it is fully resolved. Thank you for your patience and we apologize for any impact this has had on your operation. Please reach out to Pylon support with any questions.

IDENTIFIED about 1 month ago - at 01/12/2026 04:53PM

Our engineering team is continuing to work on a fix for the underlying issue. We will post updates here as soon as they are available and we apologize for any impact this is having on your operations.

MONITORING about 1 month ago - at 01/12/2026 04:48PM

Our engineering team has rolled out a fix and AI feature functionality has been restored. We are continuing to monitor this and will post another update once we have confirmed it is fully resolved. Thank you for your patience and we apologize for any impact this has had on your operation. Please reach out to Pylon support with any questions.

IDENTIFIED about 1 month ago - at 01/12/2026 04:29PM

Latest Pylon outages

Chat widget intermittent loading issues - 3 days ago

Analytics Delayed - 11 days ago

AI Features - degraded performance - 15 days ago

Loading issues - 23 days ago

Investigating platform issues - 24 days ago

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