Inbound email message delays

Google has announced that they have mitigated and resolved the incident: https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT causing delays in sending and receiving messages. We are currently seeing emails that were impacted by the delay hitting our servers successfully. We will continue monitoring our mail servers until we are satisfied that all emails are coming in in real time once again.

We appreciate your patience while this was ongoing and sincerely apologize for any impact this had on your operations. Please reach out to Pylon support with any questions.

Our engineering team is continuing to investigate this issue and it appears to be related to a Gmail incident: https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT beginning at 6:30 am PDT. The Gmail team is working on mitigation steps but does not have an expected ETA for a fix at this time. We will post further updates here as soon as they are available.

Our team has identified an issue with our mail service provider causing delays in receiving some inbound email messages and are working with them towards a resolution. We apologize for any impact this may have on your operations, we will post updates here as soon as they are available. Please reach out to Pylon support with any questions.