Outage in Qualtrics

Platform issues in European region

Resolved Major

November 20, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue that is impacting multiple parts of the platform including Distributions, XM Directory, Survey Taking, and Website/App Feedback in the European region.

Components affected

Qualtrics Website / App Feedback Qualtrics Survey Taking Qualtrics XM Directory Automations Qualtrics Email Qualtrics Survey Editing Qualtrics XM Directory Imports Qualtrics SMS (Text) Qualtrics Directory Contacts

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/20/2023 08:06PM

The issue has been resolved.

IDENTIFIED over 2 years ago - at 11/20/2023 07:30PM

We have identified the root cause of the issue that is impacting multiple parts of the platform and are actively working towards resolution. Additionally, we have determined that Survey Editing as well as Distributions, XM Directory, Survey Taking, and Website/App Feedback are currently impacted in the European region.

INVESTIGATING over 2 years ago - at 11/20/2023 06:55PM

We are currently investigating an issue that is impacting multiple parts of the platform including Distributions, XM Directory, Survey Taking, and Website/App Feedback in the European region.

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