Outage in Qualtrics

Issues with Moderated User Testing/In-depth Interviews related to Zoom outage

Resolved Minor
April 16, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue with Moderated User Testing/In-depth Interviews connected to an outage with our vendor, Zoom. During this time, users may experience failure to schedule interviews, launching Zoom meetings for the session, and saving recordings of interviews.
Components affected
Qualtrics Survey Taking
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/16/2025 10:33PM

This incident has been resolved.

INVESTIGATING 3 days ago - at 04/16/2025 08:34PM

We are currently investigating an issue with Moderated User Testing/In-depth Interviews connected to an outage with our vendor, Zoom. During this time, users may experience failure to schedule interviews, launching Zoom meetings for the session, and saving recordings of interviews.

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