Outage in Qualtrics

Platform and support request submission issues in the Eastern US region

Resolved Minor
October 20, 2025 - Started about 17 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue with the Qualtrics platform, services and customer support in the Eastern US region.
Components affected
Qualtrics Survey Taking Qualtrics Dashboards Qualtrics Workflows Qualtrics API / Developer Platform Qualtrics Stats iQ & Text iQ Qualtrics XM Directory Automations Qualtrics Email Qualtrics Survey Editing Qualtrics XM Directory Imports Qualtrics SMS (Text) Qualtrics Directory Contacts Qualtrics Logins Qualtrics Data Processing Qualtrics Projects Qualtrics Administration Qualtrics Reports Qualtrics Ticketing Qualtrics Live Support

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Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 10/20/2025 10:45AM

This incident has been resolved.

INVESTIGATING about 16 hours ago - at 10/20/2025 08:58AM

We are continuing to investigate this issue.

INVESTIGATING about 16 hours ago - at 10/20/2025 08:19AM

We are continuing to investigate this issue.

INVESTIGATING about 17 hours ago - at 10/20/2025 08:07AM

We are currently investigating an issue with the Qualtrics platform, services and customer support in the Eastern US region.

Latest Qualtrics outages

Platform, Studio, and Discover connector issues in the Eastern US region - about 11 hours ago
Dashboard access and support request submission issues in multiple regions - about 17 hours ago
Discover classification dataflow failures in some EU region Environments - 1 day ago
Directory Delay issues in the Canadian region - 3 days ago
Dashboard widget issues in Eastern US region - 10 days ago

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