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Outage in Qualtrics

Ticketing issues in Eastern US region

Resolved Minor
March 09, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Qualtrics experienced a ticketing system issue in the Eastern US region that caused latency when users tried to access existing tickets or use ticket functions. The problem affected the Ticketing component and lasted for 45 minutes before being resolved. Users in the Eastern US region experienced delays with their ticketing workflows during this period.

We are currently investigating an issue with the ticketing tab in the Eastern US region. Users may see latency with accessing existing tickets or ticket functions.
Components affected
Qualtrics Ticketing

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/09/2026 03:47PM

The issue has been resolved.

INVESTIGATING about 2 months ago - at 03/09/2026 03:06PM

We are currently investigating an issue with the ticketing tab in the Eastern US region. Users may see latency with accessing existing tickets or ticket functions.

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