Qualtrics Outage History

Qualtrics experienced visitor intercept display issues affecting users in the Western US region for 1.2 hours. The service disruption prevented intercepts from displaying properly during this timeframe. The incident was resolved after investigation and remediation efforts.

Qualtrics experienced visitor intercept display issues affecting both the Western US and Eastern US regions for 4.9 hours. The problem initially impacted the Western US region before expanding to include the Eastern US region. The issue was fully resolved after investigation and remediation efforts.

Qualtrics experienced a major API issue across all regions where users were unable to retrieve records from Imported Data Projects when the uniqueField contained special characters. The problem affected the API/Developer Platform and prevented access to specific data records through the public API. The issue was resolved after 5.3 hours of service disruption.

Qualtrics experienced dashboard data ingestion latency issues in the Eastern US region, affecting users' ability to view up-to-date dashboard information. The incident impacted the Dashboards component and was classified as a minor service disruption. The issue was resolved after 54 minutes of investigation and remediation efforts.

Qualtrics experienced SMTP distribution delays affecting email delivery in the Canadian region for 32 minutes. The issue impacted the email component of the service, causing delays in email distribution. The problem was investigated and resolved.

Qualtrics experienced latency issues with creating and updating tickets across all regions, which also affected workflows and ticket event triggers. The incident lasted 3.6 hours before being fully resolved. The service disruption impacted both the ticketing system functionality and automated workflow processes that depend on ticket events.

Qualtrics experienced delays with EX Person imports in the European region, affecting the Administration component. The issue was identified and resolved with a fix implementation, lasting approximately 1.3 hours.

Qualtrics experienced a reports metric configuration issue across all regions that prevented users from selecting non-default metrics in new widgets and accessing previously configured metrics in existing widgets. The Reports component was affected for 1.1 hours before the incident was resolved.

Qualtrics experienced dashboard issues in the Asia Pacific region where dashboard widgets failed to display data. The incident affected the Dashboards component and lasted 36 minutes before being resolved.

Qualtrics experienced an 8.3-hour incident where Discover Classification and Realtime Downstream Jobs in the US Region were taking longer than expected to complete. The issue was identified and resolved by rolling back servers, after which jobs returned to normal completion times.