Qualtrics Outage History

Qualtrics experienced delays with EX Person imports in the European region, affecting the Administration component. The issue was identified and resolved with a fix implementation, lasting approximately 1.3 hours.

Qualtrics experienced a reports metric configuration issue across all regions that prevented users from selecting non-default metrics in new widgets and accessing previously configured metrics in existing widgets. The Reports component was affected for 1.1 hours before the incident was resolved.

Qualtrics experienced dashboard issues in the Asia Pacific region where dashboard widgets failed to display data. The incident affected the Dashboards component and lasted 36 minutes before being resolved.

Qualtrics experienced an 8.3-hour incident where Discover Classification and Realtime Downstream Jobs in the US Region were taking longer than expected to complete. The issue was identified and resolved by rolling back servers, after which jobs returned to normal completion times.

Qualtrics experienced a dashboard issue in the European region where new data was not populating properly. The problem affected dashboard functionality for users in that region. The issue was resolved after 32 minutes of investigation.

Qualtrics experienced a 53-minute outage affecting survey building, creation, and email distribution functionality across the United Kingdom, Canadian, European, and Japanese regions. The issue impacted the Survey Editing and Email components, preventing users from creating surveys and sending distributions. The problem was identified, fixed, and fully resolved after monitoring confirmed the solution was effective.

Qualtrics Discover Studio in the US Region experienced a major outage with users encountering 504 Gateway errors, preventing access to the service. The incident lasted 1.6 hours and has been resolved. The service is now functioning normally after investigation and remediation efforts.

Qualtrics experienced issues with their product Support Pages across all regions for 1.7 hours. The problem affected users' ability to access product documentation. The issue was resolved after investigation and remediation efforts by the technical team.

Qualtrics Discover File Connectors experienced failures and issues with Qualtrics-owned SFTP servers across multiple regions for 14.7 hours. The service disruption affected file connector functionality, preventing normal data transfer operations. A fix was implemented and monitored before the incident was fully resolved.

Qualtrics experienced a ticketing system issue in the Eastern US region that caused latency when users tried to access existing tickets or use ticket functions. The problem affected the Ticketing component and lasted for 45 minutes before being resolved. Users in the Eastern US region experienced delays with their ticketing workflows during this period.