Qualtrics Outage History

A network connectivity issue in Qualtrics' Discover US service prevented some users from viewing their dashboards for 16.9 hours. The engineering team identified the root cause and implemented a fix, followed by a monitoring period to ensure stability. The incident was fully resolved after the fix proved successful.

Qualtrics experienced an issue with delayed executions in scheduled workflows within their FedRAMP environment. The problem affected the Workflows component, preventing scheduled workflows from executing on time. The issue was resolved after approximately 1 hour of investigation.

Qualtrics experienced a 4.2-hour incident in their FedRAMP environment where new records were not being added to Dashboards, and 10% of requests were failing in the Dashboards and Data Analytics components. The issue affected both Dashboard functionality and Data Processing services. The problem was fully resolved after investigation and remediation efforts.

Qualtrics experienced connector job failures due to database permission issues affecting some accounts for 50 minutes. Users were unable to run certain connector jobs during this period. The database permission problem was identified and resolved, restoring normal connector functionality.

Qualtrics experienced an issue where Discover Studio emails were not being delivered to recipients. The service disruption lasted 8 minutes while the team investigated the problem. The incident was classified as minor and has been resolved.

Qualtrics experienced visitor intercept display issues affecting users in the Western US region for 1.2 hours. The service disruption prevented intercepts from displaying properly during this timeframe. The incident was resolved after investigation and remediation efforts.

Qualtrics experienced visitor intercept display issues affecting both the Western US and Eastern US regions for 4.9 hours. The problem initially impacted the Western US region before expanding to include the Eastern US region. The issue was fully resolved after investigation and remediation efforts.