Qualtrics Outage History

Qualtrics experienced navigation and distribution issues in their FedRAMP region, affecting survey editing, projects, catalog functionality, email, and SMS text services. The incident lasted 6.4 hours before being resolved. Users were unable to properly navigate the survey platform and experienced problems with survey distributions during this period.

Qualtrics experienced a major incident where survey response triggered workflows failed to run in the Eastern US Region. The issue affected the Workflows component, preventing automated processes from executing when survey responses were submitted. The incident was resolved after 55 minutes of investigation and remediation.

The Qualtrics Update Response API experienced issues across all regions, incorrectly rejecting non-string values since March 4th. The problem affected the API/Developer Platform component. The issue was identified and resolved within 1.4 hours through implementation of a fix.

Qualtrics experienced issues with their Online Review Management system across all regions, where new reviews were being ingested normally but synchronization of updates and deletes was impaired due to problems on Google's side. The incident affected Data Processing components and lasted approximately 17 days before being resolved. The issue was identified as originating from Google's infrastructure rather than Qualtrics' own systems.