Outage in Qualys

QualysGuard not accessible for (IND Platform 1, AU Platform 1, AE Platform 1, UK Platform 1, EU Platform 1, US Platform 1, US Platform 2, US Platform 3, US Platform 4) (IM-9872)

Resolved Maintenance
June 08, 2022 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Users are unable to access QualysGuard in the IND Platform 1, AU Platform 1, AE Platform 1, UK Platform 1, EU Platform 1, US Platform 1, US Platform 2, US Platform 3, US Platform 4. Cloud Platform Operations team is actively investigating and further updates will be shared as they are received.
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Asset Inventory (AI) Qualys Endpoint Detection and Response (EDR) Qualys Security Assessment Questionnaire (SAQ) Qualys Patch Management (PM) Qualys Passive Scanner (PS) Qualys Web Application Firewall (WAF) Qualys Malware Detection (MD) Qualys Container Security (CS) Qualys CloudView (CV) Qualys AssetView (AV) Qualys Security Configuration Assessment (SCA) Qualys Vulnerability Management (VM) Qualys Threat Protection (TP) Qualys Continuous Monitoring (CM) Qualys Continuous Monitoring (CM) Qualys Continuous Monitoring (CM) Qualys Security Assessment Questionnaire (SAQ) Qualys Web Application Scanning (WAS) Qualys Security Assessment Questionnaire (SAQ) Qualys Malware Detection (MD) Qualys Continuous Monitoring (CM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Web Application Scanning (WAS) Qualys Web Application Firewall (WAF) Qualys Web Application Scanning (WAS) Qualys Web Application Firewall (WAF) Qualys CertView (CERT) Qualys Malware Detection (MD) Qualys Patch Management (PM) Qualys Malware Detection (MD) Qualys CloudView (CV) Qualys Passive Scanner (PS) Qualys Cert View (CERT) Qualys Container Security (CS) Qualys CertView Qualys Passive Scanner (PS) Qualys Asset Inventory (AI) Qualys Passive Scanner (PS) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Secure Enterprise Mobility (SEM) Beta Qualys CloudView (CV) Qualys CloudView (CV) Qualys Gateway Service (QGS) Qualys Asset Inventory (AI) Qualys CertView (CERT) Qualys Security Configuration Assessment (SCA) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Patch Management (PM) Qualys Policy Compliance (PC) Qualys Policy Compliance (PC) Qualys Policy Compliance (PC) Qualys File Integrity Monitoring (FIM) Qualys Web Application Scanning (WAS) Qualys File Integrity Monitoring (FIM) Qualys File Integrity Monitoring (FIM) Qualys Security Assessment Questionnaire (SAQ) Qualys Gateway Service (QGS) Qualys Gateway Service (QGS) Qualys Endpoint Detection and Response (EDR) Qualys Endpoint Detection and Response (EDR) Qualys Endpoint Detection and Response (EDR) Qualys Asset Inventory (AI) Qualys Gateway Service (QGS) Qualys Container Security (CS) Qualys Vulnerability Management (VM) Qualys Security Configuration Assessment (SCA) Qualys Security Configuration Assessment (SCA) Qualys Vulnerability Management (VM) Qualys Container Security (CS) Qualys Continuous Monitoring (CM) Qualys Indication of Compromise (IOC) Qualys Policy Compliance (PC) Qualys Passive Scanner (PS) Qualys AssetView (AV) Qualys AssetView (AV) Qualys AssetView (AV) Qualys Threat Protection (TP) Qualys Threat Protection (TP) Qualys PCI Compliance (PCI) Qualys PCI Compliance (PCI) Qualys PCI Compliance (PCI) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Configuration Assessment (SCA) Qualys File Integrity Monitoring (FIM) Qualys Cloud Agent (CA) Qualys Web Application Firewall (WAF) Qualys Gateway Service (QGS) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Threat Protection (TP) Qualys Threat Protection (TP) Qualys Indication of Compromise (IOC) Qualys Indication of Compromise (IOC) Qualys Policy Compliance (PC) Qualys PCI Compliance (PCI) Qualys File Integrity Monitoring (FIM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Indication of Compromise (IOC) Qualys Web Application Scanning (WAS) Qualys Asset Inventory (AI) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys CloudView (CV) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Secure Enterprise Mobility (SEM) Beta Qualys Endpoint Detection and Response (EDR)
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 06/08/2022 11:16AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 06/08/2022 10:14AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 06/08/2022 09:46AM

Users are unable to access QualysGuard in the IND Platform 1, AU Platform 1, AE Platform 1, UK Platform 1, EU Platform 1, US Platform 1, US Platform 2, US Platform 3, US Platform 4.

Cloud Platform Operations team is actively investigating and further updates will be shared as they are received.

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