Outage in Qualys

US Platform 1 and 2/ CA Platform 1: Connector Performance Degradation (IM-10558)

Resolved Minor
November 16, 2022 - Started almost 3 years ago - Lasted 3 days
Official incident page

Incident Report

Qualys Cloud Platform Operations is investigating an issue causing performance degradation in Connector processing. Users may experience delays in seeing the connector move from Queued to Finished state. Further updates will be shared as they become available. Ticket Reference for this activity: IM-10558
Components affected
Qualys Total Cloud Qualys Total Cloud Qualys Total Cloud

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/20/2022 03:35AM

This incident has been resolved.

MONITORING almost 3 years ago - at 11/18/2022 08:21PM

Qualys Cloud Platform Operations has implemented a fix for an issue causing performance degradation in Connector processing on Qualys Cloud US Platform 2 and CA Platform 1. We are monitoring the results of the deployed fixes.

Further updates will be shared as they become available.

Ticket Reference for this activity: IM-10558

IDENTIFIED almost 3 years ago - at 11/18/2022 07:02AM

Qualys Cloud Platform Operations has implemented a fix for an issue causing performance degradation in Connector processing on Qualys Cloud US Plaform 1. The team is working to fix the issue for US Platform 2 and CA Platform 1. Users may experience delays in seeing the connector move from Queued to Finished state on US Platform 2 and CA Platform 1.

Further updates will be shared as they become available.

Ticket Reference for this activity: IM-10558

INVESTIGATING almost 3 years ago - at 11/16/2022 08:17PM

Qualys Cloud Platform Operations is investigating an issue causing performance degradation in Connector processing. Users may experience delays in seeing the connector move from Queued to Finished state. Further updates will be shared as they become available.

Ticket Reference for this activity: IM-10558

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