Outage in Qualys

AE Platform 1: Qualys Platform UI unavailable using VIP 2FA (IM-10566)

Resolved Minor
November 18, 2022 - Started over 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue where the users are unable to access Qualys Cloud Platform AE 1 when using VIP 2-Factor Authentication. Further updates will be provided as they become available. Ticket Reference for this incident: IM-10566.
Components affected
Qualys Out-of-Band Configuration Assessment (OCA) Qualys AssetView (AV) Qualys CertView (CERT) Qualys Web Application Scanning (WAS) Qualys Continuous Monitoring (CM) Qualys Security Configuration Assessment (SCA) Qualys Patch Management (PM) Qualys Policy Compliance (PC) Qualys Gateway Service (QGS) Qualys File Integrity Monitoring (FIM) Qualys Cloud Agent (CA) Qualys Endpoint Detection and Response (EDR) Qualys Security Assessment Questionnaire (SAQ) Qualys Passive Scanner (PS) Qualys CloudView (CV) Qualys Vulnerability Management (VM) Qualys Threat Protection (TP) Qualys Asset Inventory (AI)
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/18/2022 11:23AM

This incident has been resolved.

MONITORING over 2 years ago - at 11/18/2022 09:01AM

Qualys Cloud Platform Operations has identified the issue and a fix has been implemented. Users can access Qualys Platform UI using VIP 2FA. Further updates will be provided as they become available.

Ticket Reference for this incident: IM-10566.

INVESTIGATING over 2 years ago - at 11/18/2022 07:08AM

Qualys Cloud Platform Operations is investigating an issue where the users are unable to access Qualys Cloud Platform AE 1 when using VIP 2-Factor Authentication. Further updates will be provided as they become available.

Ticket Reference for this incident: IM-10566.

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