Outage in Qualys

All Shared Platforms: Continuation of Platform UI unavailable using VIP 2FA (IM-11148).

Resolved Major
August 12, 2023 - Started about 2 years ago - Lasted about 9 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations is investigating an issue where a few users cannot log in when using VIP 2-Factor Authentication. This IM is a Continuation of IM-11148, for which the status page was posted earlier. Reference URL - https://status.qualys.com/incidents/qcsslp7cb20q. Further updates will be provided as they become available.
Components affected
Qualys Patch Management (PM) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Assessment Questionnaire (SAQ) Qualys Malware Detection (MD) Qualys Threat Protection (TP) Qualys Web Application Scanning (WAS) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Total Cloud Qualys Endpoint Detection and Response (EDR) Qualys Security Assessment Questionnaire (SAQ) Qualys Patch Management (PM) Qualys AssetView (AV) Qualys PCI Compliance (PCI) Qualys Container Security (CS) Qualys File Integrity Monitoring (FIM) Qualys Continuous Monitoring (CM) Qualys Malware Detection (MD) Qualys Continuous Monitoring (CM) Qualys Container Security (CS) Qualys Malware Detection (MD) Qualys Malware Detection (MD) Qualys Vulnerability Management (VM) Qualys Cloud Agent (CA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Gateway Service (QGS) Qualys AssetView (AV) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Vulnerability Management (VM) Qualys Security Assessment Questionnaire (SAQ) Qualys File Integrity Monitoring (FIM) Qualys Malware Detection (MD) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Patch Management (PM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys CertView (CERT) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Security Configuration Assessment (SCA) Qualys File Integrity Monitoring (FIM) Qualys Threat Protection (TP) Qualys Network Passive Sensor (PS) Qualys VMDR Mobile Qualys Threat Protection (TP) Qualys Cloud Agent (CA) Qualys File Integrity Monitoring (FIM) Qualys Network Passive Sensor (PS) Qualys Vulnerability Management (VM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys File Integrity Monitoring (FIM) Qualys Vulnerability Management (VM) Qualys Security Assessment Questionnaire (SAQ) Qualys Vulnerability Management (VM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Continuous Monitoring (CM) Qualys Continuous Monitoring (CM) Qualys Gateway Service (QGS) Qualys Container Security (CS) Qualys Threat Protection (TP) Qualys File Integrity Monitoring (FIM) Qualys CertView (CERT) Qualys Network Passive Sensor (PS) Qualys Security Assessment Questionnaire (SAQ) Qualys Endpoint Detection and Response (EDR) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Gateway Service (QGS) Qualys Container Security (CS) Qualys Web Application Scanning (WAS) Qualys AssetView (AV) Qualys PCI Compliance (PCI) Qualys File Integrity Monitoring (FIM) Qualys Threat Protection (TP) Qualys VMDR Mobile Qualys Gateway Service (QGS) Qualys PCI Compliance (PCI) Qualys PCI Compliance (PCI) Qualys VMDR Mobile Qualys Endpoint Detection and Response (EDR) Qualys Security Configuration Assessment (SCA) Qualys Total Cloud Qualys Continuous Monitoring (CM) Qualys Cloud Agent (CA) Qualys VMDR Mobile Qualys Network Passive Sensor (PS) Qualys Continuous Monitoring (CM) Qualys Malware Detection (MD) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Network Passive Sensor (PS) Qualys PCI Compliance (PCI) Qualys Endpoint Detection and Response (EDR) Qualys Web Application Scanning (WAS) Qualys Threat Protection (TP) Qualys AssetView (AV) Qualys Total Cloud Qualys PCI Compliance (PCI) Qualys Endpoint Detection and Response (EDR) Qualys Total Cloud Qualys Gateway Service (QGS) Qualys Network Passive Sensor (PS) Qualys Patch Management (PM) Qualys Security Assessment Questionnaire (SAQ) Qualys Web Application Scanning (WAS) Qualys Total Cloud Qualys Security Configuration Assessment (SCA) Qualys File Integrity Monitoring (FIM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Endpoint Detection and Response (EDR) Qualys CertView (CERT) Qualys Web Application Scanning (WAS) Qualys Container Security (CS) Qualys VMDR Mobile Qualys Security Configuration Assessment (SCA) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Container Security (CS) Qualys Gateway Service (QGS) Qualys CertView (CERT) Qualys Web Application Scanning (WAS) Qualys Endpoint Detection and Response (EDR) Qualys Cloud Agent (CA) Qualys Gateway Service (QGS) Qualys Threat Protection (TP) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Security Configuration Assessment (SCA) Qualys Patch Management (PM) Qualys AssetView (AV) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Web Application Scanning (WAS) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Cloud Agent (CA) Qualys Malware Detection (MD) Qualys Security Assessment Questionnaire (SAQ) Qualys Network Passive Sensor (PS) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys AssetView (AV) Qualys CertView (CERT) Qualys Endpoint Detection and Response (EDR) Qualys Cloud Agent (CA) Qualys Continuous Monitoring (CM) Qualys Container Security (CS) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys VMDR Mobile Qualys Patch Management (PM) Qualys AssetView (AV) Qualys Cloud Agent (CA) Qualys CertView (CERT) Qualys Security Configuration Assessment (SCA) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Total Cloud Qualys Gateway Service (QGS) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Web Application Scanning (WAS) Qualys Total Cloud Qualys Vulnerability Management (VM) Qualys Security Configuration Assessment (SCA) Qualys Vulnerability Management (VM) Qualys Network Passive Sensor (PS) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys CertView (CERT) Qualys AssetView (AV) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Continuous Monitoring (CM) Qualys Total Cloud Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Vulnerability Management (VM) Qualys Threat Protection (TP)

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/12/2023 07:33PM

This incident has been resolved.

MONITORING about 2 years ago - at 08/12/2023 07:09PM

A fix has been implemented and we are monitoring the results.

MONITORING about 2 years ago - at 08/12/2023 07:08PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 08/12/2023 10:41AM

Qualys Cloud Platform Operations is investigating an issue where a few users cannot log in when using VIP 2-Factor Authentication. This IM is a Continuation of IM-11148, for which the status page was posted earlier. Reference URL - https://status.qualys.com/incidents/qcsslp7cb20q.

Further updates will be provided as they become available.

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