Outage in Qualys

CA Platform 1: Cloud Agents Delta Backlog

Resolved Major
August 23, 2023 - Started about 2 years ago - Lasted about 18 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agents Delta Backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available. Ticket reference for this activity is IM-11170
Components affected
Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys AssetView (AV) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM)

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/24/2023 03:02PM

This incident has been resolved.

MONITORING about 2 years ago - at 08/24/2023 06:44AM

Qualys Cloud Platform Operations has taken corrective action for the issue that is causing the Cloud Agent Delta Backlog, and we are monitoring the backlog. Users will notice that the latest information related to the modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected to get updated. Further updates will be shared as they become available.

Ticket reference for this activity is IM-11170.

INVESTIGATING about 2 years ago - at 08/23/2023 09:33PM

Qualys Cloud Platform Operations is currently investigating an issue causing a Cloud Agents Delta Backlog. Users will notice that the latest information related to the following modules: Cloud Agent, Vulnerability Management, Asset View, and Asset Inventory will take longer than expected. Further updates will be shared as they become available.

Ticket reference for this activity is IM-11170

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