Outage in Qualys

US Platform 1, US Platform 2, EU Platform 2, CA Platform 1, AU Platform 1 - Connectors are failing with 403 (IM-11190)

Resolved Minor
September 01, 2023 - Started over 1 year ago - Lasted 3 days
Official incident page

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Outage Details

In the Connector Centralization 1.8.0.0 Release that was deployed on US02, US01, EU02, CA01, AU01 in last couple of weeks. It was observed that this release has one issue identified in the AWS and Azure Org connector functionality around “attach pre-existing connectors”. The authentication record (For AWS - IAM Role ARN and External Id, For Azure – App Id, Authentication Key) and Qualys tags on the pre-existing connectors are now replaced with those from the Org connector. This does not impact the customers who have not used Org connector OR not attached their pre-existing connectors to the Org connectors. It is recommended not to attach any pre-existing Connectors to any org connectors till we deliver the fix. If you have deployed Org Connector with appropriate recommended steps (such as deployment IAM Role via stack-set to all the required member accounts and App Registration with an access to all subscriptions of the tenant), then there is no impact to your connector health.
Components affected
Qualys CloudView (CV) Qualys CloudView (CV) Qualys CloudView (CV) Qualys CloudView (CV)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/04/2023 10:33AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 09/03/2023 01:39AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 09/01/2023 10:11PM

In the Connector Centralization 1.8.0.0 Release that was deployed on US02, US01, EU02, CA01, AU01 in last couple of weeks.

It was observed that this release has one issue identified in the AWS and Azure Org connector functionality around “attach pre-existing connectors”. The authentication record (For AWS - IAM Role ARN and External Id, For Azure – App Id, Authentication Key) and Qualys tags on the pre-existing connectors are now replaced with those from the Org connector.

This does not impact the customers who have not used Org connector OR not attached their pre-existing connectors to the Org connectors. It is recommended not to attach any pre-existing Connectors to any org connectors till we deliver the fix.

If you have deployed Org Connector with appropriate recommended steps (such as deployment IAM Role via stack-set to all the required member accounts and App Registration with an access to all subscriptions of the tenant), then there is no impact to your connector health.

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