Outage in Qualys

All Platforms: On demand scans for WAS were moving into error with 'No Host Alive' (IM-11409)

Resolved Major
January 17, 2024 - Started almost 2 years ago - Lasted about 24 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations is investigating an issue causing WAS on-demand scans to move into error with No Host Alive. Further updates will be shared as they become available. Ticket Reference for this incident: IM-11409.
Components affected
Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS) Qualys Web Application Scanning (WAS)

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/18/2024 05:33AM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/17/2024 02:03PM

Scans are working and getting finished and there is no error with NO Host Alive

MONITORING almost 2 years ago - at 01/17/2024 01:54PM

A fix has been implemented and we are monitoring

IDENTIFIED almost 2 years ago - at 01/17/2024 08:55AM

Qualys Operations team has identified the issue and our team is working on the fix.

INVESTIGATING almost 2 years ago - at 01/17/2024 05:49AM

Qualys Cloud Platform Operations is investigating an issue causing WAS on-demand scans to move into error with No Host Alive.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-11409.

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