Outage in Qualys
EU Platform 1: UI/API is Inaccessible with Error code 502 (IM-11411)
Resolved MajorIncident Report
Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1 UI to become unavailable with the Error Message: Error code 502.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-11411
Components affected
Qualys Endpoint Detection and Response (EDR) Qualys Malware Detection (MD) Qualys Patch Management (PM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Vulnerability Management (VM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Web Application Scanning (WAS) Qualys VMDR Mobile Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys PCI Compliance (PCI) Qualys Network Passive Sensor (PS) Qualys Threat Protection (TP) Qualys Security Assessment Questionnaire (SAQ) Qualys Continuous Monitoring (CM) Qualys CertView (CERT) Qualys File Integrity Monitoring (FIM) Qualys Security Configuration Assessment (SCA) Qualys Total Cloud Qualys Container Security (CS) Qualys Gateway Service (QGS)One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 01/18/2024 04:06PM
Qualys Cloud Platform Operations has taken corrective action to resolve the issue. This incident has been resolved.
MONITORING
almost 2 years ago - at 01/18/2024 08:47AM
Qualys Cloud Platform Operations has taken corrective action to resolve the issue. This incident is being monitored through resolution, and further updates will be shared as they become available.
Ticket reference for this activity: IM-11411
IDENTIFIED
almost 2 years ago - at 01/18/2024 07:23AM
Qualys Cloud Platform Operations has identified the issue causing the EU Platform 1 UI/API to become inaccessible. The issue is now Intermittent, and all the backend services should work fine (eg: Reports and Scans). The teams are working on the bridge to fix the issue.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-11411
INVESTIGATING
almost 2 years ago - at 01/18/2024 05:50AM
Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1 UI to become unavailable with the Error Message: Error code 502.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-11411
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