Outage in Qualys

EU Platform 1: UI/API is Inaccessible with Error code 502 (IM-11411)

Resolved Major
January 18, 2024 - Started 11 months ago - Lasted about 10 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1 UI to become unavailable with the Error Message: Error code 502. Further updates will be shared as they become available. Ticket reference for this activity: IM-11411
Components affected
Qualys Endpoint Detection and Response (EDR) Qualys Malware Detection (MD) Qualys Patch Management (PM) Qualys Asset Inventory (AI) Qualys Vulnerability Management (VM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Web Application Scanning (WAS) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Web Application Firewall (WAF) Qualys Indication of Compromise (IOC) Qualys Policy Compliance (PC) Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys PCI Compliance (PCI) Qualys Passive Scanner (PS) Qualys Threat Protection (TP) Qualys Security Assessment Questionnaire (SAQ) Qualys Continuous Monitoring (CM) Qualys CertView(CERT) Qualys File Integrity Monitoring (FIM) Qualys Security Configuration Assessment (SCA) Qualys CloudView (CV) Qualys Container Security (CS) Qualys Gateway Service (QGS)
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/18/2024 04:06PM

Qualys Cloud Platform Operations has taken corrective action to resolve the issue. This incident has been resolved.

MONITORING 11 months ago - at 01/18/2024 08:47AM

Qualys Cloud Platform Operations has taken corrective action to resolve the issue. This incident is being monitored through resolution, and further updates will be shared as they become available.

Ticket reference for this activity: IM-11411

IDENTIFIED 11 months ago - at 01/18/2024 07:23AM

Qualys Cloud Platform Operations has identified the issue causing the EU Platform 1 UI/API to become inaccessible. The issue is now Intermittent, and all the backend services should work fine (eg: Reports and Scans). The teams are working on the bridge to fix the issue.
Further updates will be shared as they become available.

Ticket reference for this activity: IM-11411

INVESTIGATING 11 months ago - at 01/18/2024 05:50AM

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1 UI to become unavailable with the Error Message: Error code 502.
Further updates will be shared as they become available.

Ticket reference for this activity: IM-11411

Latest Qualys outages

US Platform 3: Cloud Agent Delta Backlog (IM-11858) - 6 days ago
IN Platform 1 - Slowness and Intermittent Login Issues Observed (IM-11856) - 9 days ago
EU Platform 2 - Slowness Observed while loading portal front modules (IM-11852) - 13 days ago
IN Platform 1: Dashboard, Prioritization and Vulnerabilities tabs under VMDR are not loading (IM-11851) - 13 days ago
KSA 1 - Qualys API and UI login issue - IM 11850 - 14 days ago

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