Outage in Qualys

EU Platform 1: UI is intermittently inaccessible for Portal applications (WAS, CM, TP, WAF) (IM-11414)

Resolved Major
January 22, 2024 - Started 5 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1. Portal applications (Web Application Scanning, Continuous Monitoring, Threat Protection and Web Application Firewall) are inaccessible to the users intermittently. As a workaround, customers can use the URL: https://certs.qualys.eu/ to navigate to the impacted portal applications. Further updates will be shared as they become available. Ticket reference for this activity: IM-11414
Components affected
Qualys Web Application Firewall (WAF) Qualys Threat Protection (TP) Qualys Web Application Scanning (WAS) Qualys Continuous Monitoring (CM)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 01/22/2024 07:15PM

This incident has been resolved.

MONITORING 5 months ago - at 01/22/2024 02:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 01/22/2024 10:35AM

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1.

Portal applications (Web Application Scanning, Continuous Monitoring, Threat Protection and Web Application Firewall) are inaccessible to the users intermittently.
As a workaround, customers can use the URL: https://certs.qualys.eu/ to navigate to the impacted portal applications.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11414

Latest Qualys outages

UK Platform 1: Slow loading times of the Vulnerabilities Tab within the VMDR Module (IM-11650) - 4 days ago
UK Platform 1: Slowness while Logging into the UI (IM-11650) - 4 days ago
US Platform 2: Unable to Login to the UI (IM-11641) - 7 days ago
US Platform 1: Delays observed in operations like Add IPs, Edit Asset Group, Remove IPs, etc (IM-11640) - 7 days ago
All Shared Cloud Platforms: Customer Service Portal intermittent login issues - 11 days ago

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