Outage in Qualys

All Shared Cloud Platforms: CS (Container Security) - SCA scan data processing is impacted (IM-11525)

Resolved Major
April 16, 2024 - Started 8 months ago - Lasted 2 days
Official incident page

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Outage Details

Qualys Cloud Platform has identified an issue which is resulting in SCA scan data processing failure. Due to this customers would not see latest scan data for the images that are getting scanned through SCA only method. Further updates will be shared as they become available. Ticket reference for this activity: IM-11525
Components affected
Qualys Container Security (CS) Qualys Container Security (CS) Qualys Container Security (CS) Qualys Container Security (CS) Qualys Container Security (CS) Qualys Container Security (CS) Qualys Container Security (CS)
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/18/2024 01:32AM

This incident has been resolved.

IDENTIFIED 8 months ago - at 04/17/2024 11:07AM

The issue has been identified and we are working on the fix.

INVESTIGATING 8 months ago - at 04/16/2024 03:07PM

As per the investigation, the issue only affects the 1.32 and 1.32.1 versions of the sensor deployed. The issue for scan processing is observed only when the combination of VM and SCA is run together.
This is an intermittent scan processing issue.

Note: All customers, scan types or image scans will not be impacted.

INVESTIGATING 8 months ago - at 04/16/2024 07:03AM

Qualys Cloud Platform has identified an issue which is resulting in SCA scan data processing failure. Due to this customers would not see latest scan data for the images that are getting scanned through SCA only method.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11525

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