Outage in Qualys

US Platform 1 and US Platform 2: UI/APIs intermittently inaccessible ( IM-11550 )

Resolved Major
May 06, 2024 - Started over 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become intermittently inaccessible on US Platform 1, and a fix has been implemented. We are monitoring the results; further updates will be shared as they become available.
Components affected
Qualys PCI Compliance (PCI) Qualys Security Configuration Assessment (SCA) Qualys Patch Management (PM) Qualys Threat Protection (TP) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Network Passive Sensor (PS) Qualys Security Assessment Questionnaire (SAQ) Qualys Gateway Service (QGS) Qualys VMDR Mobile Qualys Total Cloud Qualys Malware Detection (MD) Qualys Endpoint Detection and Response (EDR) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Vulnerability Management (VM) Qualys File Integrity Monitoring (FIM) Qualys Web Application Scanning (WAS) Qualys CertView (CERT) Qualys Continuous Monitoring (CM) Qualys Cloud Agent (CA) Qualys Container Security (CS) Qualys AssetView (AV) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Web Application Scanning (WAS) Qualys Malware Detection (MD) Qualys Endpoint Detection and Response (EDR) Qualys Vulnerability Management (VM) Qualys Threat Protection (TP) Qualys File Integrity Monitoring (FIM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Network Passive Sensor (PS) Qualys AssetView (AV) Qualys Cloud Agent (CA) Qualys VMDR Mobile Qualys Security Assessment Questionnaire (SAQ) Qualys Continuous Monitoring (CM) Qualys Gateway Service (QGS) Qualys PCI Compliance (PCI) Qualys Total Cloud Qualys Out-of-Band Configuration Assessment (OCA) Qualys Container Security (CS) Qualys Patch Management (PM) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC)

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/06/2024 03:40PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/06/2024 01:22PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 05/06/2024 08:28AM

A fix has been implemented and we are monitoring the results. UI/APIs are now accessible.

INVESTIGATING over 1 year ago - at 05/06/2024 05:24AM

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become intermittently inaccessible on US Platform 1, and a fix has been implemented. We are monitoring the results; further updates will be shared as they become available.

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