Outage in Qualys

US Platform 1 and US Platform 2: UI/APIs intermittently inaccessible ( IM-11550 )

Resolved Major
May 06, 2024 - Started about 2 months ago - Lasted about 10 hours
Official incident page

Need to monitor Qualys outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Qualys, and never miss an outage again.
Start Free Trial

Outage Details

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become intermittently inaccessible on US Platform 1, and a fix has been implemented. We are monitoring the results; further updates will be shared as they become available.
Components affected
Qualys PCI Compliance (PCI) Qualys Security Configuration Assessment (SCA) Qualys Patch Management (PM) Qualys Threat Protection (TP) Qualys Asset Inventory (AI) Qualys Passive Scanner (PS) Qualys Security Assessment Questionnaire (SAQ) Qualys Gateway Service (QGS) Qualys Secure Enterprise Mobility (SEM) Beta Qualys CloudView (CV) Qualys Malware Detection (MD) Qualys Endpoint Detection and Response (EDR) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Vulnerability Management (VM) Qualys File Integrity Monitoring (FIM) Qualys Web Application Scanning (WAS) Qualys Web Application Firewall (WAF) Qualys Cert View (CERT) Qualys Continuous Monitoring (CM) Qualys Cloud Agent (CA) Qualys Indication of Compromise (IOC) Qualys Container Security (CS) Qualys AssetView (AV) Qualys Policy Compliance (PC) Qualys Web Application Scanning (WAS) Qualys Malware Detection (MD) Qualys Endpoint Detection and Response (EDR) Qualys Vulnerability Management (VM) Qualys Threat Protection (TP) Qualys File Integrity Monitoring (FIM) Qualys Asset Inventory (AI) Qualys Passive Scanner (PS) Qualys AssetView (AV) Qualys Cloud Agent (CA) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Security Assessment Questionnaire (SAQ) Qualys Continuous Monitoring (CM) Qualys Indication of Compromise (IOC) Qualys Gateway Service (QGS) Qualys PCI Compliance (PCI) Qualys CloudView (CV) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Container Security (CS) Qualys Web Application Firewall (WAF) Qualys Patch Management (PM) Qualys Security Configuration Assessment (SCA) Qualys Policy Compliance (PC)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 05/06/2024 03:40PM

This incident has been resolved.

MONITORING about 2 months ago - at 05/06/2024 01:22PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 05/06/2024 08:28AM

A fix has been implemented and we are monitoring the results. UI/APIs are now accessible.

INVESTIGATING about 2 months ago - at 05/06/2024 05:24AM

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become intermittently inaccessible on US Platform 1, and a fix has been implemented. We are monitoring the results; further updates will be shared as they become available.

Latest Qualys outages

US Platform 2: Unable to Login to the UI (IM-11641) - 2 days ago
US Platform 1: Delays observed in operations like Add IPs, Edit Asset Group, Remove IPs, etc (IM-11640) - 2 days ago
All Shared Cloud Platforms: Customer Service Portal intermittent login issues - 6 days ago
EU Platform 2: Unable to Login to UI (IM-11628) - 19 days ago
US Platform 1: VM/PC scans stuck in loading state (IM-11624) - 20 days ago

Everything you need to monitor all your vendors' statuses

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3191 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE