Outage in Qualys

US Platform 1 and 2: UI/APIs are inaccessible ( IM-11552 )

Resolved Major
May 06, 2024 - Started over 1 year ago - Lasted about 11 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become inaccessible on US Platform 1 and US Platform 2. Further updates will be shared as they become available. Ticket reference for this activity: IM-11552
Components affected
Qualys PCI Compliance (PCI) Qualys File Integrity Monitoring (FIM) Qualys Security Configuration Assessment (SCA) Qualys Vulnerability Management (VM) Qualys Patch Management (PM) Qualys Threat Protection (TP) Qualys Threat Protection (TP) Qualys AssetView (AV) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Network Passive Sensor (PS) Qualys Network Passive Sensor (PS) Qualys Security Assessment Questionnaire (SAQ) Qualys Web Application Scanning (WAS) Qualys Malware Detection (MD) Qualys Gateway Service (QGS) Qualys Endpoint Detection and Response (EDR) Qualys VMDR Mobile Qualys Total Cloud Qualys Malware Detection (MD) Qualys Endpoint Detection and Response (EDR) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys VMDR Mobile Qualys Security Assessment Questionnaire (SAQ) Qualys Continuous Monitoring (CM) Qualys Gateway Service (QGS) Qualys File Integrity Monitoring (FIM) Qualys PCI Compliance (PCI) Qualys Web Application Scanning (WAS) Qualys Total Cloud Qualys CertView (CERT) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Container Security (CS) Qualys Continuous Monitoring (CM) Qualys Patch Management (PM) Qualys Cloud Agent (CA) Qualys Security Configuration Assessment (SCA) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Container Security (CS) Qualys AssetView (AV) Qualys Policy Audit / Policy Compliance (PA / PC)

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/07/2024 12:48AM

This incident has been resolved.

MONITORING over 1 year ago - at 05/06/2024 03:19PM

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become inaccessible on US Platform 1 and US Platform 2.

A fix has been implemented.
We are monitoring the results; further updates will be shared as they become available.

INVESTIGATING over 1 year ago - at 05/06/2024 01:34PM

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become inaccessible on US Platform 1 and US Platform 2.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11552

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