Outage in Qualys

US Platform 1 and 2: UI/APIs are inaccessible ( IM-11552 )

Resolved Major
May 06, 2024 - Started about 1 month ago - Lasted about 11 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become inaccessible on US Platform 1 and US Platform 2. Further updates will be shared as they become available. Ticket reference for this activity: IM-11552
Components affected
Qualys PCI Compliance (PCI) Qualys File Integrity Monitoring (FIM) Qualys Security Configuration Assessment (SCA) Qualys Vulnerability Management (VM) Qualys Patch Management (PM) Qualys Threat Protection (TP) Qualys Threat Protection (TP) Qualys AssetView (AV) Qualys Asset Inventory (AI) Qualys Asset Inventory (AI) Qualys Passive Scanner (PS) Qualys Passive Scanner (PS) Qualys Security Assessment Questionnaire (SAQ) Qualys Web Application Scanning (WAS) Qualys Malware Detection (MD) Qualys Gateway Service (QGS) Qualys Endpoint Detection and Response (EDR) Qualys Secure Enterprise Mobility (SEM) Beta Qualys CloudView (CV) Qualys Malware Detection (MD) Qualys Endpoint Detection and Response (EDR) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Security Assessment Questionnaire (SAQ) Qualys Continuous Monitoring (CM) Qualys Indication of Compromise (IOC) Qualys Gateway Service (QGS) Qualys File Integrity Monitoring (FIM) Qualys PCI Compliance (PCI) Qualys Web Application Scanning (WAS) Qualys Web Application Firewall (WAF) Qualys CloudView (CV) Qualys Cert View (CERT) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Container Security (CS) Qualys Web Application Firewall (WAF) Qualys Continuous Monitoring (CM) Qualys Patch Management (PM) Qualys Cloud Agent (CA) Qualys Security Configuration Assessment (SCA) Qualys Policy Compliance (PC) Qualys Indication of Compromise (IOC) Qualys Container Security (CS) Qualys AssetView (AV) Qualys Policy Compliance (PC)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/07/2024 12:48AM

This incident has been resolved.

MONITORING about 1 month ago - at 05/06/2024 03:19PM

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become inaccessible on US Platform 1 and US Platform 2.

A fix has been implemented.
We are monitoring the results; further updates will be shared as they become available.

INVESTIGATING about 1 month ago - at 05/06/2024 01:34PM

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become inaccessible on US Platform 1 and US Platform 2.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11552

Latest Qualys outages

EU Platform 2: Unable to Login to UI (IM-11628) - 11 days ago
US Platform 1: VM/PC scans stuck in loading state (IM-11624) - 12 days ago
US Platform 03: UI is inaccessible (IM-11613) - 14 days ago
US Platform 1: VM/PC Scans are going in "Loading" status (IM-11610) - 16 days ago
US Platform 1: VM/PC Scans in are going in "Loading" status (IM-11602) - 19 days ago

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