Outage in Qualys

EU Platform 1: Intermittent UI inaccessible (IM-11677)

Resolved Minor
July 15, 2024 - Started 5 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue that is intermittently making the UI inaccessible on EU Platform 1. Further updates will be shared as they become available. Internal ticket reference: IM-11677
Components affected
Qualys Gateway Service (QGS) Qualys Endpoint Detection and Response (EDR) Qualys Out-of-Band Configuration Assessment (OCA) Qualys File Integrity Monitoring (FIM) Qualys Policy Compliance (PC) Qualys Indication of Compromise (IOC) Qualys Continuous Monitoring (CM) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Threat Protection (TP) Qualys PCI Compliance (PCI) Qualys Container Security (CS) Qualys Malware Detection (MD) Qualys Asset Inventory (AI) Qualys Security Configuration Assessment (SCA) Qualys Security Assessment Questionnaire (SAQ) Qualys Passive Scanner (PS) Qualys Web Application Scanning (WAS) Qualys Cloud Agent (CA) Qualys CertView(CERT) Qualys AssetView (AV) Qualys Patch Management (PM) Qualys Vulnerability Management (VM) Qualys CloudView (CV) Qualys Web Application Firewall (WAF)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/16/2024 12:27AM

This incident has been resolved.

MONITORING 5 months ago - at 07/15/2024 04:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 07/15/2024 03:51PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 07/15/2024 03:27PM

Qualys Cloud Platform Operations is investigating an issue that is intermittently making the UI inaccessible on EU Platform 1.

Further updates will be shared as they become available.

Internal ticket reference: IM-11677

Latest Qualys outages

US Platform 3: Cloud Agent Delta Backlog (IM-11858) - 6 days ago
IN Platform 1 - Slowness and Intermittent Login Issues Observed (IM-11856) - 9 days ago
EU Platform 2 - Slowness Observed while loading portal front modules (IM-11852) - 13 days ago
IN Platform 1: Dashboard, Prioritization and Vulnerabilities tabs under VMDR are not loading (IM-11851) - 13 days ago
KSA 1 - Qualys API and UI login issue - IM 11850 - 14 days ago

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