Outage in Qualys

US Platform 1/2/3/4, EU Platform 1/2 : Some PCI scans intermittently are reported as failed in PCI accounts (IM-11678)

Resolved Minor
July 15, 2024 - Started 2 months ago - Lasted 4 days
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue causing some PCI scans to end in failed status in PCI accounts. The scans are running/finishing correctly in the backend. Users will be able to import scans from the VM (Share with PCI). However, the scan status intermittently shows failed in the PCI Account. Further updates will be shared as they become available. The ticket reference for this activity is IM-11678.
Components affected
Qualys PCI Compliance (PCI) Qualys PCI Compliance (PCI) Qualys PCI Compliance (PCI) Qualys PCI Compliance (PCI) Qualys PCI Compliance (PCI)
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/20/2024 02:13AM

This incident has been resolved.

IDENTIFIED 2 months ago - at 07/17/2024 05:10AM

The issue has been identified and Qualys Engineering Team is working on the fix

INVESTIGATING 2 months ago - at 07/15/2024 10:41PM

Qualys Cloud Platform Operations is investigating an issue causing some PCI scans to end in failed status in PCI accounts. The scans are running/finishing correctly in the backend. Users will be able to import scans from the VM (Share with PCI). However, the scan status intermittently shows failed in the PCI Account. Further updates will be shared as they become available. The ticket reference for this activity is IM-11678.

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