Outage in Qualys

Unable to log in US Platform 2 - Portal Modules Impacted (IM-11777)

Resolved Major
October 03, 2024 - Started 5 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations has identified an issue preventing users on US Platform 2 from logging into Portal UI Modules. Further updates will be shared as they become available. Ticket Reference for this incident: IM-11777
Components affected
Qualys Web Application Scanning (WAS) Qualys File Integrity Monitoring (FIM) Qualys Cloud Agent (CA) Qualys Gateway Service (QGS) Qualys Asset Inventory (AI) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Endpoint Detection and Response (EDR) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Malware Detection (MD) Qualys Container Security (CS) Qualys CloudView (CV) Qualys Patch Management (PM) Qualys Passive Scanner (PS) Qualys AssetView (AV)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 10/03/2024 08:12PM

This incident has been resolved.

MONITORING 5 months ago - at 10/03/2024 05:59PM

Qualys Cloud Platform Operations has implemented a fix and are monitoring the results. We will share further updates as soon as they become available.

Ticket Reference for this incident: IM-11777.

INVESTIGATING 5 months ago - at 10/03/2024 03:37PM

We are continuing to investigate this issue. Qualys Cloud Platform Operations is aware of the UI performance issues affecting users on US Platform 2. Please know that we are actively working to resolve these issues. We will share further updates as soon as they become available. Ticket Reference for this incident: IM-11777.

INVESTIGATING 5 months ago - at 10/03/2024 02:17PM

Qualys Cloud Platform Operations has identified an issue preventing users on US Platform 2 from logging into Portal UI Modules.
Further updates will be shared as they become available.

Ticket Reference for this incident: IM-11777

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