Outage in Qualys

Unable to log in US Platform 2 - Portal Modules Impacted (IM-11777)

Resolved Major
October 03, 2024 - Started about 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations has identified an issue preventing users on US Platform 2 from logging into Portal UI Modules. Further updates will be shared as they become available. Ticket Reference for this incident: IM-11777
Components affected
Qualys Web Application Scanning (WAS) Qualys File Integrity Monitoring (FIM) Qualys Cloud Agent (CA) Qualys Gateway Service (QGS) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys VMDR Mobile Qualys Endpoint Detection and Response (EDR) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Malware Detection (MD) Qualys Container Security (CS) Qualys Total Cloud Qualys Patch Management (PM) Qualys Network Passive Sensor (PS) Qualys AssetView (AV)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/03/2024 08:12PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/03/2024 05:59PM

Qualys Cloud Platform Operations has implemented a fix and are monitoring the results. We will share further updates as soon as they become available.

Ticket Reference for this incident: IM-11777.

INVESTIGATING about 1 year ago - at 10/03/2024 03:37PM

We are continuing to investigate this issue. Qualys Cloud Platform Operations is aware of the UI performance issues affecting users on US Platform 2. Please know that we are actively working to resolve these issues. We will share further updates as soon as they become available. Ticket Reference for this incident: IM-11777.

INVESTIGATING about 1 year ago - at 10/03/2024 02:17PM

Qualys Cloud Platform Operations has identified an issue preventing users on US Platform 2 from logging into Portal UI Modules.
Further updates will be shared as they become available.

Ticket Reference for this incident: IM-11777

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