Outage in Qualys

US Platform 3: Unable To Load Modules / Access Data (IM-11831)

Resolved Major
November 20, 2024 - Started 10 months ago - Lasted about 3 hours
Official incident page

Need to monitor Qualys outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Qualys, and never miss an outage again.
Start Free Trial

Outage Details

Qualys Cloud Platform Operations is investigating an issue where users cannot access several modules and the relevant data within. Further updates will be shared as they become available. The ticket reference for this activity is IM-11831
Components affected
Qualys CertView (CERT) Qualys Asset Inventory (AI) Qualys Container Security (CS) Qualys Security Configuration Assessment (SCA) Qualys Threat Protection (TP) Qualys Endpoint Detection and Response (EDR) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Gateway Service (QGS) Qualys Malware Detection (MD) Qualys Secure Enterprise Mobility (SEM) Beta Qualys PCI Compliance (PCI) Qualys Continuous Monitoring (CM) Qualys Web Application Scanning (WAS) Qualys CloudView (CV) Qualys Security Assessment Questionnaire (SAQ) Qualys File Integrity Monitoring (FIM) Qualys Policy Compliance (PC) Qualys Passive Scanner (PS) Qualys Web Application Firewall (WAF) Qualys Cloud Agent (CA) Qualys Patch Management (PM) Qualys AssetView (AV) Qualys Vulnerability Management (VM)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 11/21/2024 01:24AM

This incident has been resolved.

MONITORING 10 months ago - at 11/21/2024 12:09AM

Qualys Cloud Platform Operations has implemented a fix and is monitoring the results.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-11831

IDENTIFIED 10 months ago - at 11/20/2024 11:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 11/20/2024 10:55PM

Qualys Cloud Platform Operations is investigating an issue where users cannot access several modules and the relevant data within.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-11831

Latest Qualys outages

EU Platform 1 : UI Intermittent Login Error and UI/API slowness (IM-12272) - 3 days ago
All SCP Platforms: Cloud Agent for macOS 6.2.0-36 (Intel) / 6.3.0-41 (ARM): “Application Damaged” Popup on macOS 15.6.1 (Sequoia) (IM-12268) - 3 days ago
US Platform 3: Intermittent Slowness Loading VMDR Dashboards (IM-12270) - 3 days ago
US Platform 3: Connectivity Issue Affecting Multiple Modules Partially (IM-12266) - 4 days ago
CA Platform 1: Unexpected Search Results in PM UI (IM-12265) - 5 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook