Outage in Qualys

US Platform 3: Unable To Load Modules / Access Data (IM-11831)

Resolved Major
November 20, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue where users cannot access several modules and the relevant data within. Further updates will be shared as they become available. The ticket reference for this activity is IM-11831
Components affected
Qualys CertView (CERT) Qualys Asset Inventory (AI) Qualys Container Security (CS) Qualys Security Configuration Assessment (SCA) Qualys Threat Protection (TP) Qualys Endpoint Detection and Response (EDR) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Gateway Service (QGS) Qualys Malware Detection (MD) Qualys Secure Enterprise Mobility (SEM) Beta Qualys PCI Compliance (PCI) Qualys Continuous Monitoring (CM) Qualys Web Application Scanning (WAS) Qualys CloudView (CV) Qualys Security Assessment Questionnaire (SAQ) Qualys File Integrity Monitoring (FIM) Qualys Policy Compliance (PC) Qualys Passive Scanner (PS) Qualys Web Application Firewall (WAF) Qualys Cloud Agent (CA) Qualys Patch Management (PM) Qualys AssetView (AV) Qualys Vulnerability Management (VM)
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/21/2024 01:24AM

This incident has been resolved.

MONITORING 3 months ago - at 11/21/2024 12:09AM

Qualys Cloud Platform Operations has implemented a fix and is monitoring the results.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-11831

IDENTIFIED 3 months ago - at 11/20/2024 11:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 11/20/2024 10:55PM

Qualys Cloud Platform Operations is investigating an issue where users cannot access several modules and the relevant data within.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-11831

Latest Qualys outages

UK Platform 1: Intermittent UI Slowness (IM-11944) - 1 day ago
UK Platform 1: Some of the VM/PC/WAS Scans are Erroring Out (IM-11943) - 2 days ago
US Platform 3: UI Slowness (IM-11942) - 2 days ago
All Shared Platforms: Degraded Performance in VM Scan Processing (IM-11939) - 4 days ago
US Platform 3 - Slowness Issues Observed Loading VMDR Dashboards (IM-11934) - 9 days ago

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