Outage in Qualys

US Platform 3: Unable To Load Modules / Access Data (IM-11831)

Resolved Major
November 20, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue where users cannot access several modules and the relevant data within. Further updates will be shared as they become available. The ticket reference for this activity is IM-11831
Components affected
Qualys CertView (CERT) Qualys Asset Inventory (AI) Qualys Container Security (CS) Qualys Security Configuration Assessment (SCA) Qualys Threat Protection (TP) Qualys Endpoint Detection and Response (EDR) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Gateway Service (QGS) Qualys Malware Detection (MD) Qualys Secure Enterprise Mobility (SEM) Beta Qualys PCI Compliance (PCI) Qualys Continuous Monitoring (CM) Qualys Web Application Scanning (WAS) Qualys CloudView (CV) Qualys Security Assessment Questionnaire (SAQ) Qualys File Integrity Monitoring (FIM) Qualys Policy Compliance (PC) Qualys Passive Scanner (PS) Qualys Web Application Firewall (WAF) Qualys Cloud Agent (CA) Qualys Patch Management (PM) Qualys AssetView (AV) Qualys Vulnerability Management (VM)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/21/2024 01:24AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/21/2024 12:09AM

Qualys Cloud Platform Operations has implemented a fix and is monitoring the results.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-11831

IDENTIFIED about 1 month ago - at 11/20/2024 11:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 11/20/2024 10:55PM

Qualys Cloud Platform Operations is investigating an issue where users cannot access several modules and the relevant data within.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-11831

Latest Qualys outages

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IN Platform 1: Dashboard, Prioritization and Vulnerabilities tabs under VMDR are not loading (IM-11851) - 13 days ago
KSA 1 - Qualys API and UI login issue - IM 11850 - 14 days ago

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