Outage in Qualys

EU Platform 1: All Modules - Degraded Performance (IM-11848)

Resolved Minor
December 05, 2024 - Started 17 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue on EU Platform 1 where logins are functioning, but modules are not loading after the landing page. Users may experience degraded performance across all modules. Our team is actively investigating and working to resolve this.
Components affected
Qualys CertView(CERT) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Policy Compliance (PC) Qualys File Integrity Monitoring (FIM) Qualys Patch Management (PM) Qualys PCI Compliance (PCI) Qualys Threat Protection (TP) Qualys Asset Inventory (AI) Qualys Malware Detection (MD) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Endpoint Detection and Response (EDR) Qualys Web Application Scanning (WAS) Qualys Continuous Monitoring (CM) Qualys Security Configuration Assessment (SCA) Qualys Gateway Service (QGS) Qualys Security Assessment Questionnaire (SAQ) Qualys Vulnerability Management (VM) Qualys CloudView (CV) Qualys Container Security (CS) Qualys Passive Scanner (PS) Qualys Cloud Agent (CA) Qualys AssetView (AV)
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/05/2024 12:17PM

This incident has been resolved.

MONITORING 17 days ago - at 12/05/2024 10:21AM

Qualys Cloud Platform Operations is investigating an issue with Degraded Performance on EU Platform 1.

Further updates will be shared as they become available.

INVESTIGATING 17 days ago - at 12/05/2024 07:49AM

Qualys Cloud Platform Operations is investigating an issue on EU Platform 1 where logins are functioning, but modules are not loading after the landing page. Users may experience degraded performance across all modules. Our team is actively investigating and working to resolve this.

Latest Qualys outages

US Platform 3: Cloud Agent Delta Backlog (IM-11858) - 6 days ago
IN Platform 1 - Slowness and Intermittent Login Issues Observed (IM-11856) - 9 days ago
EU Platform 2 - Slowness Observed while loading portal front modules (IM-11852) - 13 days ago
IN Platform 1: Dashboard, Prioritization and Vulnerabilities tabs under VMDR are not loading (IM-11851) - 13 days ago
KSA 1 - Qualys API and UI login issue - IM 11850 - 14 days ago

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