Outage in Qualys

EU Platform 1: Patch Management Scans and Deployments Failing (IM-11911)

Resolved Minor
January 28, 2025 - Started 25 days ago - Lasted about 4 hours
Official incident page

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Outage Details

The Qualys Cloud Platform Operations team is currently investigating an issue with Patch Management scans and deployments that are failing on the Qualys EU Platform 1. We will provide further updates as they become available. The reference number for this incident ticket is IM-11911.
Components affected
Qualys Patch Management (PM)
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 01/29/2025 12:11AM

This incident has been resolved.

MONITORING 25 days ago - at 01/29/2025 12:06AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 25 days ago - at 01/28/2025 11:16PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 25 days ago - at 01/28/2025 08:27PM

The Qualys Cloud Platform Operations team is currently investigating an issue with Patch Management scans and deployments that are failing on the Qualys EU Platform 1. We will provide further updates as they become available. The reference number for this incident ticket is IM-11911.

Latest Qualys outages

UK Platform 1: Intermittent UI Slowness (IM-11944) - 1 day ago
UK Platform 1: Some of the VM/PC/WAS Scans are Erroring Out (IM-11943) - 2 days ago
US Platform 3: UI Slowness (IM-11942) - 2 days ago
All Shared Platforms: Degraded Performance in VM Scan Processing (IM-11939) - 4 days ago
US Platform 3 - Slowness Issues Observed Loading VMDR Dashboards (IM-11934) - 9 days ago

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