Outage in Qualys

All Shared Platforms: Degraded Performance in VM Scan Processing (IM-11939)

Resolved Minor
February 19, 2025 - Started 3 days ago - Lasted about 17 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Users will notice a delay in the time it takes data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The reference number for this incident ticket is IM-11939
Components affected
Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM)
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 02/20/2025 04:13AM

This incident has been resolved.

MONITORING 3 days ago - at 02/19/2025 05:42PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 02/19/2025 12:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 02/19/2025 10:54AM

We are continuing to work on a fix for this issue.

INVESTIGATING 3 days ago - at 02/19/2025 10:51AM

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Users will notice a delay in the time it takes data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available.

The reference number for this incident ticket is IM-11939

Latest Qualys outages

UK Platform 1: Intermittent UI Slowness (IM-11944) - about 21 hours ago
UK Platform 1: Some of the VM/PC/WAS Scans are Erroring Out (IM-11943) - 1 day ago
US Platform 3: UI Slowness (IM-11942) - 1 day ago
US Platform 3 - Slowness Issues Observed Loading VMDR Dashboards (IM-11934) - 8 days ago
US Platform 3 - Slowness Issues Observed Loading VMDR Dashboards (IM-11932) - 9 days ago

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