Outage in Qualys

All Shared Platforms: Degraded Performance in VM Scan Processing (IM-11939)

Resolved Minor
February 19, 2025 - Started 8 months ago - Lasted about 17 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Users will notice a delay in the time it takes data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The reference number for this incident ticket is IM-11939
Components affected
Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM) Qualys Vulnerability Management (VM)

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/20/2025 04:13AM

This incident has been resolved.

MONITORING 8 months ago - at 02/19/2025 05:42PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 02/19/2025 12:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 months ago - at 02/19/2025 10:54AM

We are continuing to work on a fix for this issue.

INVESTIGATING 8 months ago - at 02/19/2025 10:51AM

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Users will notice a delay in the time it takes data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available.

The reference number for this incident ticket is IM-11939

Latest Qualys outages

US Platform 3 : Slowness Observed During Login (IM-12329) - 3 days ago
US Platform 3: VM Scan Processing Delay (IM-12328) - 3 days ago
US Platform 3 : Slowness Observed During Login (IM-12325) - 5 days ago
EU Platform 2 : Slowness Observed During Login (IM-12323) - 7 days ago
US Platforms 1/2/3: Purge Rules Not Executing (IM-12320) - 10 days ago

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