Outage in Qualys

US Platform 3: Delay in Displaying Agent and Sensor Scan Data in UI (IM-11984)

Resolved Minor
March 19, 2025 - Started 7 months ago - Lasted 1 day
Official incident page

Incident Report

Qualys Cloud Platform Operations is investigating an issue causing delays in displaying Agent and sensor scan data in the UI on the Qualys US Platform 3. We will provide further updates as they become available. Some functionality for the following apps will be impacted. CAR（CAR module will not generate manifests and jobs for assets and also will not evaluate results coming from the agent side）, QGS, VMDR OT, FIM,NPS，CAPS. Ticket reference for this Incident: IM-11984
Components affected
Qualys Container Security (CS) Qualys Cloud Agent (CA) Qualys Network Passive Sensor (PS) Qualys File Integrity Monitoring (FIM) Qualys Gateway Service (QGS)

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/20/2025 02:00AM

This incident has been resolved.

MONITORING 7 months ago - at 03/19/2025 09:58AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 03/19/2025 06:36AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 03/19/2025 06:34AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 03/19/2025 01:33AM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 03/19/2025 12:34AM

Qualys Cloud Platform Operations is investigating an issue causing delays in displaying Agent and sensor scan data in the UI on the Qualys US Platform 3. We will provide further updates as they become available.
Some functionality for the following apps will be impacted. CAR（CAR module will not generate manifests and jobs for assets and also will not evaluate results coming from the agent side）, QGS, VMDR OT, FIM,NPS，CAPS.

Ticket reference for this Incident: IM-11984

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