Outage in Qualys

US Platform 3: Delay in Displaying Agent and Sensor Scan Data in UI (IM-11984)

Resolved Minor
March 19, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue causing delays in displaying Agent and sensor scan data in the UI on the Qualys US Platform 3. We will provide further updates as they become available. Some functionality for the following apps will be impacted. CAR(CAR module will not generate manifests and jobs for assets and also will not evaluate results coming from the agent side), QGS, VMDR OT, FIM,NPS,CAPS. Ticket reference for this Incident: IM-11984
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/20/2025 02:00AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/19/2025 09:58AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/19/2025 06:36AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 03/19/2025 06:34AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/19/2025 01:33AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 03/19/2025 12:34AM

Qualys Cloud Platform Operations is investigating an issue causing delays in displaying Agent and sensor scan data in the UI on the Qualys US Platform 3. We will provide further updates as they become available.
Some functionality for the following apps will be impacted. CAR(CAR module will not generate manifests and jobs for assets and also will not evaluate results coming from the agent side), QGS, VMDR OT, FIM,NPS,CAPS.

Ticket reference for this Incident: IM-11984

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